Practice Manager

Main duties of the job

Working closely with the GP Partners, the Practice Manager is responsible for ensuring the smooth and efficient running of the practice.

This is a varied and hands‑on position that requires strong leadership and excellent interpersonal skills to actively support the whole practice team.

The ability to balance long‑term planning with day‑to‑day demands.

To ensure the effective day‑to‑day running of the practice, adapting to changing priorities as needed.

Lead service improvement, strategic planning and long‑term development of the practice.

Maintain compliance of Care Quality Commission standards, NHS requirements, safeguarding responsibilities and health and safety legislation.

Develop and implement operational policies and procedures to optimise efficiency and patient care.

Strong financial control with experience in accounts, budgets, payroll, income streams and reporting.

We are a busy but friendly GP training practice based in the heart of Pudsey, West Yorkshire.

Our clinical team consists of 4 GP Partners, 2 salaried GPs, 2 Practice Nurses, a Nursing Associate and a Health Care Assistant. We also work closely with our Primary Care Network and have PCN staff working in our Practice.

Our non‑clinical staff include an Office Manager and Lead Receptionist. Our admin team cover reception and also cover back office jobs.

Job summary: Responsibility for the smooth, efficient and profitable running of the practice, and maintaining a happy and committed team. Also keeping the partners abreast of forthcoming changes in the NHS and giving them options for responding to change.

Job responsibilities:

• Managing the administrative staff and non‑clinical management of nursing staff, including securing funding and taking lead responsibility in staff appraisal and organising recruitment selection and training.
• Ensuring contracts of employment are provided to all staff and that all relevant employment legislation is followed.
• Ensuring the practices employment policies and procedures are comprehensive and up to date.

Responsibility for the accounts, and all other financial aspects of the practice, including payroll and NHS pension scheme arrangements. Ensuring that all income and expenditure due to or made by the practice is received or recorded in the accounts of the practice, and preparing financial reports for the partners.

Responsibility for the computer system, including organising any maintenance and developments to the system. Ensure compliance with Data Protection legislation.

Responsibility for security, repairs, insurance and maintenance of premises, services and equipment. Ensuring that the practice complies with aspects of Health and Safety at Work legislation.

Implementing and maintaining systems to receive patient enquiries and suggestions, including oversight of the practice based complaints procedure in conjunction with the relevant partner. Reviewing and updating the practices information leaflet/website, practice publicity and health education material.

Preparing a practice business plan, annual report and practice aims and objectives as required by the partners. Keeping abreast of developments within the NHS that might impinge on the practice or individual partners and offering options for consideration by the partners.

Ensuring efficient internal and external communication, including being the focal point for contact with the primary care organisation, solicitor, accountant and other bodies.

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this job description, the post‑holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to…