Customer Service Technician - National Accoun
Listed on 2026-02-01
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Trades / Skilled Labor
Maintenance Technician / Mechanic, Installation Technician
Overview
Why Join our Refrigeration Team:
As a Customer Service Technician - National Accounts at RAE Corporation, you’ll be at the forefront of providing top-tier technical support and service to our valued customers. This role offers a dynamic work environment where no two days are the same—you’ll troubleshoot, install, and maintain cutting-edge HVAC and refrigeration equipment at various locations. With a balance of hands-on technical work and customer interaction, you’ll play a crucial role in ensuring our products perform at the highest level.
At RAE Corporation, we invest in our employees by providing ongoing training, career growth opportunities, and a supportive team environment. We offer competitive pay, excellent benefits, and the chance to work with industry-leading technology. If you’re looking for a challenging and rewarding career where your skills make a real impact, join us as a National Accounts Field Service Technician and be part of a company that values expertise, innovation, and customer satisfaction.
Note: Candidates must be at least 21 years of age to be eligible for this position. A valid U.S. Passport or Real
-compliant driver’s license is also required.
- Troubleshoot equipment by observing operation, using precision gauges and testing instruments.
- Diagnose and resolve technical issues via phone or email using schematics, testing documentation, and other available resources.
- Provide warranty data and guidelines to customers.
- Follow service department procedures for warranty claims, troubleshooting, and documentation.
- Maintain accurate records of repairs, replacements, and causes of malfunctions.
- Provide clear, accurate, and timely communication to customers regarding field issues.
- Test lines, components, and connections for leaks.
- Dismantle and repair malfunctioning systems using electrical, mechanical, and pneumatic testing equipment.
- Adjust or replace worn or defective mechanisms and parts, and reassemble systems.
- Read blueprints to determine the location, size, and type of components needed for refrigeration systems.
- Install wiring, expansion, and control valves, using tools such as acetylene torches and wrenches.
- Mount compressors, condensers, and other components using hand tools and welding equipment.
- Perform mechanical overhauls and refrigerant reclaiming.
- Fabricate and assemble structural components using hand tools, power tools, and welding equipment.
- Cut, bend, thread, and connect pipes to functional components.
- Adjust valves and charge systems with the proper refrigerant type.
- Insulate system shells and cabinets as required.
- Travel to job sites, assess conditions, and provide recommendations for corrective actions.
- Resolve product or service issues by identifying the root cause, determining solutions, and implementing corrective actions.
- Communicate with customers, contractors, engineering, and service teams to resolve field issues effectively.
- Provide service and start-up information by answering questions critical to equipment performance.
- Maintain a safe and clean working environment by following procedures, rules, and regulations.
- Attend work as outlined in the Employee Handbook or as specified by the supervisor.
- Complete additional tasks as directed by the supervisor.
- Comply with government regulations, company policies, and procedures.
Education & Experience
- Associate’s Degree (two-year college or technical school) or equivalent job experience.
- Minimum three years of experience in a related field.
Skills
- Self-motivated with strong multitasking abilities.
- Effective oral and written communication skills.
- Ability to read a tape measure down to 1/16 of an inch.
Certificates, Licenses, or Training
- Must be at least 21 years old and able to obtain a REAL passport
- Mechanical Journeyman or NATE Certification (preferred).
Interaction with Others:
The Customer Service Technician - National Accounts reports to the Service Supervisor. This role requires constant communication with internal departments (Service, Production, etc.) and external…
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