Sales Support Specialist - Provo, UT

Position

Sales Support Specialist (#25-867) – Full Time – Provo, Utah.

Wencor Group LLC

The Sales Support Specialist is driven by customer satisfaction. They are crucial in assisting multiple departments in executing proposals for the shipment of customer requirements through accurate data maintenance.

• Data entry of request for quotations, vendor responses, customer quotations, sales orders.
• Interface with vendors daily regarding requests for quotation and follow-up as needed.
• Process and manage Return Material Authorizations (RMAs) and customer complaints to closure.
• Vendor and customer profile maintenance.
• Actively review open order reports and work closely with internal departments to meet customer expectations.
• Archive documents and various reporting as required.
• Drive exceptional customer service both internally and externally.
• Perform other duties as assigned.

• Working knowledge of data entry systems, MS Outlook, Word, and Excel.
• Effective use of phone and communication skills.
• Excellent interpersonal skills, problem‑solving and analytical skills.
• Ability to prioritize, organize, manage multiple tasks, set and achieve goals, and work effectively in a team.
• Ability to take initiative and be self‑motivated.
• Actively participates in team projects and maintains company confidentiality.

Education / Experience:

High school diploma or equivalent. Some administrative assistant or customer service experience preferred.

Language

Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

Mathematical

Skills:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

• Occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, and crawl; lift up to 10 pounds.
• Regularly required to sit and use hands to finger, handle, or feel.
• Frequently required to talk or listen.
• Works in moderate noise levels.
• Minimal travel required.

Equal Opportunity Employer – Minorities/Women/Protected Veterans/Disabled/E‑Verify Participant.