Vice President, Profesional Services Delivery

OPENTEXT - THE INFORMATION COMPANY

Open Text is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At Open Text, AI is at the heart of everything we do, powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

The Vice President, Professional Service Delivery America will lead the implementation of projects for Open Text software solutions for both North and South America.

Reporting to Senior Vice President of Professional Services and serving as an integral member of the senior leadership team, this vice president will manage the projects in the Americas, develop the project management policies, manage customer escalations, integrate into the sales bid process/review, and perform revenue and margin forecasting. The position will be front facing with the customers for projects being implemented with Open Text resources.

The Vice President, Professional Services Delivery will be a hands‑on senior leader who can provide counsel to the Senior Vice President of Professional Services, manage multiple projects and customers, lead program managers and, and develop compelling thought leadership and implement new methods of making Open Text world class in Professional Services.

• Responsible for the delivery or revenue and margin target in Americas
• Provide strategic vision and implementation of that vision for the project management of professional services project in Americas.
• Manage a team of Project Managers working on customer projects.
• Primary connection for practice leadership on staffing and delivering projects in the region.
• Manage customer escalations on projects.
• Forecast and take responsibility for revenue generation.
• Manage external consultants for Project management.
• Ensure bid review and cost estimates for program.

• Ownership of the project management practice, revenue generated, and bid/scoping process.
• Implement a global thought leadership on improving practices and functions of ps delivery functions.
• Drive margin and efficiency change in the business, but standardizing delivery and practices
• Drive a expanded level of communication with Open Text customers through the project process.
• Improve awareness of trouble programs and proactively manage the risk and communication.

This leader is a project management leader with the leadership, gravitas, and presence to work with customer escalated contacts VP - C level communication.

Experience with and passion for delivering complex software professional services.

• PMP certification
• Demonstrated ability to successfully plan, implement, and deliver software solutions to fortune 500 companies
• Managing complex requirements and customers

Demonstrated leadership and organizational skills with distributed teams:

• Organizing resources from both the Project management and the technical resources from technical practices inside of Open Text

Experience managing complex project and teams:

• 10+ years of managing global and remote teams for professional services on enterprise software solutions.
• Ability to identify, retain and grow talent required for successful website development & maintenance.
• Requirements negotiation skills

• Project management, customer communication, and delivery focused process improvements
• Adopts a long-term perspective about the transformation of the Professional Services as AI integrates with implementation and delivery of services.
• Translates business goals into well-defined performance plans for his/her own organization and communicates link between current activities and goals.
• Thinks beyond annual goals.

• Invites and uses the opinions and…