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IT Project Manager

Workforce Management & Scheduling Lead

Job in Provo, Utah County, Utah, 84605, USA
Listing for: The Results Companies
Full Time position
Listed on 2026-02-28
Job specializations:
  • Management
    IT Project Manager
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A leading Customer Experience company in Provo, Utah seeks a Workforce Management Lead to oversee forecasting, scheduling, and capacity planning. The role will enhance workflows and minimize client dissatisfaction. 2+ years of Contact Center WFM experience is required, alongside proficiency in tools like IEX and eWFM. Strong communication and multitasking skills are essential. The position offers strong leadership and opportunities for advancement.
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