Associate Manager Data Science, GTM Analytics

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you.

From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

The Qualtrics GTM Planning & Insights team is looking for a senior data systems focused leader to grow our CDMX data operations/quality team and maintain an exceptional level of data quality within our go-to-market data sources. This role is essential to enabling our go-to-market operations and surfacing valuable insights to our field teams.

• Oversee maintenance of critical data sources, pipelines, mappings, and logic used by global go-to-market teams for the purposes of sales, customer success, and marketing operations. Create and update complex data queries, views, and reports.
• Establish processes to govern and improve data quality/accuracy/integrity. Proactively identify/flag/resolve issues. Conduct reporting and RCA on data quality.
• Act as ‘subject-matter-expert’ on key data sources and collaborate with analysts, field teams, and other stakeholders to ensure data is being used to drive business outcomes.
• Manage stakeholder relationships and understand a complex set of policies to work effectively with global teams
• Manage a team of analysts handling a high volume of projects and ticket-based requests

• Opportunity to build a team from the ground up, including hiring/developing a team of analysts, creating new processes/standards from scratch, and establishing relationships with other leaders across the globe
• Deepen your expertise in data management, architecture, and operations. Learn how global sales, customer success, and marketing teams operate, and improve the data/systems/insights that drive their growth
• You will know you are doing an exceptional job when our data operations are running smoothly, analyst teams can reliably surface valuable insights, and global leaders trust you enough to come to you with their business pain points and ask for help.

• Technical thought leader, with excellent problem-solving and troubleshooting skills, and an eye for scalability, quality, and detail
• Natural people manager; able to coach, develop, and lead a team of analysts in a dynamic environment with wide variety of projects and inbound requests
• Exemplifies ownership of data operations and quality; able to lead initiatives from discovery phase through to implementation and ongoing process management
• Able to balance multiple stakeholders and priorities in a fast-paced environment, deal with ambiguity, and communicate effectively to a global audience

• Strong technical and data engineering skills
• 4+ years of demonstrated experience with databases, SQL, data integration/ETL tools, and/or languages like Python
• 2+ years of experience leading and developing teams of analysts
• Knowledge of data management and quality practices
• Demonstrated project management, process management, and stakeholder management skills
• Experience with sales operations, sales planning processes, and associated CRM systems (i.e.  or SAP C4C) preferred
• Degree from a top-tier university with an analytical focus (e.g. computer science,…