Engineering Lead, IT Support

We are seeking an experienced Engineering Leader to lead one or more product engineering teams building mission‑critical POS and Related Services SaaS platforms
. This role balances people leadership, technical execution, and cross‑functional collaboration in a highly regulated, high‑availability environment.

You will be responsible for delivering secure, scalable, and reliable payment solutions while developing engineers and fostering a strong engineering culture.

• Lead, mentor, and grow a team of software engineers (backend, frontend, mobile, and platform).
• Set coding standards and enforce architecture best practices.
• Conduct design/code reviews and collaborate with SRE/Dev Ops processes (CI/CD, reliability).
• Produce technical documentation and architectural designs.
• Foster a culture of accountability, quality, and continuous improvement.

• Communicate ideas, technical plan and foster collaboration effectively in group settings with clear plan that is executable and measurable towards the common goal.
• Translate product and business goals into clear technical execution plans.
• Communicate progress, risks, and tradeoffs to engineering and non‑technical stakeholders.
• Work closely with customer support and operations on merchant‑impacting issues.

• Partner with Product, Design, Compliance, SRE and Operations to deliver POS, payment, loyalty, gift cards and other features end‑to‑end.
• Own team execution: sprint planning, delivery predictability, incident follow‑ups, and technical debt management.
• Guide architectural decisions for high‑throughput, low‑latency systems.
• Ensure best practices in code quality, testing, observability, and CI/CD.

• Inventory Management and PO sync
  :
  Items matrices, Vendor Catalog, Purchase Order Management, Multi store inventory.
• CRM
  :
  Capture customer details, track purchase history, create targeted marketing campaigns, gift card management, and loyalty rewards.
• Sales & Promotions
  :
  Custom discounts, bulk pricing, time‑sensitive promotions, and bundled offers are all supported and easy to apply in‑store or online.
• Reporting & Analytics
  :
  Detailed dashboards and exportable reports give visibility into best‑sellers, profit margins, and more.
• Employee Management
  :
  Create user roles, track time, set permissions, and monitor metrics across locations.
• Payment
  :
  Integration to Quilt Payment or external payment.
• eCommerce Sync
  :
  Integration to Quilt internal eCommerce module or integrate with Shopify, Door Dash, etc.
• Ensure platform reliability, uptime, and data integrity for merchants and partners.
• Participate in incident response and post‑mortems, driving long‑term fixes.
• Collaborate on PCI DSS, SOC 2, and other compliance requirements.

• 7+ years of software engineering experience, with 2+ years in an engineering management or tech lead role.
• Hands on participation on Development work and coding.
• Experienced in full stack application development in React frontend and PHP / MySQL backend using Kubernetes on GCP or AWS.
• Experience building and operating SaaS platforms at scale with measurable KPI to guide success.
• Strong understanding of old PHP and modern backend systems (APIs, microservices, databases, cloud infrastructure).
• Proven ability to lead teams delivering high‑availability, customer‑facing systems.
• Experience working in regulated or compliance‑heavy environments with strong technical documentation and measurable outcome KPI.
• Effective communicator and stakeholder alignment with savvy management skills.

• Experience with POS systems, Payment or fintech (e.g., Toast POS or other relevant product, payment gateways, facilitators, processors).
• Familiarity with PCI DSS
  , SOC 2, or financial compliance standards.
• Experience with cloud platforms (AWS, GCP, or Azure).
• Background in distributed systems, event‑driven architectures, or real‑time transaction processing.
• Experience managing hybrid teams (backend, frontend, mobile).

• Opportunity to build software that powers real‑world commerce at scale.
• Competitive…