Provo- Staff Therapist; Physical Therapist or Occupational Therapist

Reborn Pelvic Health & Wellness

Job Description:
Staff Physical Therapist or Occupational Therapist

Job Title
:
Staff Therapist (Physical Therapist or Occupational Therapist)

Reports To
:
Clinic Director

FLSA Classification
:
Exempt full-time, Non-Exempt part-time

• Graduate of a CAPTE-accredited Physical Therapy Program (or Occupational Therapy equivalent)
• Current state Physical Therapist or PTA license
• 0+ years of clinical experience as a provider; significant interest and passion around healthcare in pelvic health
• Current BLS Certification
• English-speaking preferred
• Proven financial planning and management skills
• Knowledge of legal, medical, and accreditation compliance
• Strong organizational and delegation skills
• Compassionate, excellent at clinical duties, and patient care
• Able to lift 50 lbs, assist patients, and meet published physical demand norms

• Outpatient women’s/men's/pediatric’s pelvic health clinic
• Uses clinic therapy equipment and standard office technology

Potential exposure to hazardous substances and blood borne pathogens

• Greater than 86% schedule efficiency
• Scorecard metrics for WOM referrals and Google reviews greater than 5 per month each (for 1.0 FTE status)
• Graduation rate greater than 60%
• 1 Marketing Event/Workshop per quarter
• 2 Blog posts per year

• Fulfillment and Customer Satisfaction
• Delivering a WOW experience.
• Make sure proper rehab techniques are being utilized.
• Strive to exceed our patients’ expectations with each interaction.
• Create and evaluate the effectiveness of departmental programs.
• Maintain excellent standards of physical therapy.

• Track and monitor KPIs weekly, monthly, and quarterly.
• Achieve >86% clinic efficiency and other departmental benchmarks.
• Submit agendas, scorecards, and patient reporting consistently.

Communication and Planning

• Make sure to submit the following each week:
• Weekly Agenda
• Active Patient Reporting
• Score Cards
• Attend & participate in the following:
• All Hands and Mentorship Meetings
• Quarterly Planning Meeting
• Annual Planning Meeting

• Build/retain professional physician/birthworker relationships with Practice 25 referral
• Coordinate with the Office Manager to make sure Active Patient Reporting and Wellness Checks are being performed.
• Engage physicians in external primary relationship-building interactions, including Reverse Referrals, Surgical Observations, In-clinic Shadowing, Return Patient Visits, and Empower University Events.
• Will participate with internal practice building opportunities, including social media posts, Google reviews, Net Promoter Scores, short clinic videos, and reactivation campaigns on previously discharged patients.

• Ensure full compliance with state/federal regulations, medical standards, and accreditation.

• Perform Daily Patient Care and documentation
• Push issues to the Agenda or alert the director/owner 911s as they come.
• Mark down different items that come up so that you can discuss how to handle them for the future
• Complete Daily Tasks
• Keep energy levels high

Metrics

• Hit 100% Schedule Efficiency Goal
• Hit 90% Arrival Rate Goal
• Hit greater than 95% Notes Submitted less than 24 hours
• Hit greater than 85% Clinic Efficiency

Meetings

• Attend All Hands Meeting
• Submit Issues or To-Dos On the Agenda

Tasks

• Active Patient Reporting
• Coordinate Case Management with Providers
• Weekly Agenda
• Scorecards
• Monitor Clinical Supply Inventory

Customer Service

• Monitor NPS Scores and Reviews

Meetings

• Perform 1-to-1 Meetings with Direct Supervisor
• Discuss Core Value Issues
• Discuss Productivity Issues Quarterly
  • Attend Quarterly Planning Meetings
  • Review if Annual Planning Goals are being met
  • Update on Clinic Care and Potential Issues
  • How to improve the customer experience
  • Update any Policy or Procedures.
  • Review Practice 25 Referral Tracker
  • Who is Referring
  • Who is Not
  • Who can be added
  • Who can be removed
  • Ideas to Enhance the Energy and Environment in the Clinic
  Bi-Annual
  • Staff Satisfaction Survey
  • Staff performance review
  Annual
  • Attend Annual Planning Meeting
  • Review the Previous Year
  • Set New Goals…