RCM Director

About the Position

The Revenue Cycle Management (RCM) Director is responsible for overseeing the strategic and operational aspects of the organization’s revenue cycle. This role focuses on optimizing financial processes from patient registration through billing and collections, integrating advanced technologies to enhance efficiency, and ensuring alignment with broader initiatives. The RCM Director plays a critical role in driving operational excellence, leveraging data‑driven insights, and collaborating with leadership as well as practice owner‑doctors to implement best practices that enhance revenue performance and improve patient experiences.

• Build and manage a team of agents and supervisors, fostering a culture of innovation, collaboration, and continuous improvement.
• Conduct financial data analysis to inform decision‑making and report on financial performance.
• Develop and implement strategies to achieve revenue cycle goals, including maximizing cash flow and minimizing outstanding insurance collections and aged claims.
• Design and optimize systems/processes for patient registration, eligibility verification, billing, collections, and payment posting to ensure efficiency and accuracy.
• Oversee the integration and implementation of third‑party software and evolving technologies to enhance workflows and create value‑added services.
• Scale revenue cycle management services as part of the Dentive platform offering.
• Develop performance reporting systems and communication strategies for our practices.
• Ensure compliance with regulations, standards, and updates related to billing, coding, and insurance.
• Collaborate with leadership, owner doctors, and administrative staff at each of our practices to align revenue cycle strategies with organizational goals.

• Bachelor’s degree in healthcare administration, business, finance, or a related field.
• 10+ years of experience in a revenue cycle role with leadership responsibilities, ideally within a dental or healthcare organization.
• In‑depth knowledge of billing, coding, and reimbursement processes.
• Experience in multi‑specialty environments and multi‑payer systems, including PPO, HMO, Medicare, and Medicaid.
• Proficiency in dental practice management systems (PMS), such as Open Dental, Dentrix, Eaglesoft platforms.
• Ability to quickly extract key insights from complex data and details.
• Strong analytical and quantitative skills with demonstrated experience using data‑driven decision making and performing financial and operational analysis.
• Outstanding communication skills are essential.
• Highly collaborative team player who fosters open communication and facilitates mutual understanding and cooperation between all stakeholders.
• Excellent interpersonal, organizational and critical thinking skills.
• Based in Utah and/or willingness to travel.

Director

Full‑time

Other

Dentists