Member Experience Specialist

Member Experience Specialist at VASA FITNESS

Full Time

Start Date:

Immediate

Expiry Date: 11 Feb, 26

Posted On: 13 Nov, 25

Experience:

0 year(s) or above

Remote Job:
Yes

Telecommute:
Yes

Sponsor Visa:
No

Skills:

Strong Communication Skills, Customer Service, Membership Sales, Health Interest, Wellness Interest, Fitness Interest, Multi-tasking, Independent Work, Bilingual Skills, CPR Certification

Health;

Wellness & Fitness

At VASA Fitness, we're more than a gym--we're a community built on unity, passion, love, integrity, fun, and trust. We create UPLIFTing experiences for everyone through inclusive, accessible, and on-trend fitness. VASA is a place where lives are changed through authentic connections, growth, and support--for both members and team members. HOW WILL YOU CHANGE LIVES? As the first friendly face at the front desk, the Member Experience Specialist sets the tone for every visit.

By greeting members warmly, creating personal connections, and keeping the club clean and organized, you make VASA feel like home. You'll also guide members on their fitness journey by sharing information about memberships, upgrades, and personal training options. Every interaction you have helps members feel valued, motivated, and excited to come back--changing lives one visit at a time.

• COMPENSATION:
  Base rate of $11.40 per hour + commission with no cap!
• SCHEDULE:
  
  Opening 3:45am-noon, mid shift 10am-7pm, closing 4pm-12am
• Wellness is a priority! All employees receive two complimentary gym memberships--one for you and one to share--plus discounted personal training sessions
• All employees are eligible to participate in 401(k) options, and the Employee Assistance Program -- FREE therapy, financial advising, legal advice, and more.
• 30+ hours/week:
  Paid Time Off, Medical / Dental / Vision benefits, and Paid Parental Leave

• Strong communication skills and a professional approach
• Comfortable multi-tasking and working independently
• 1+ year of customer service, membership sales preferred
• Interest in health, wellness, and fitness
• Ability to pass a background check
• Bilingual skills or CPR certification are a plus

• Guests and members feel welcomed with a smile and eye contact
• Memberships, upgrades, and personal training sales are achieved through confident conversations and tours
• Taking ownership to keep every area of the club clean (including bathrooms, front desk area, etc.), organized, and inviting
• Member needs are addressed quickly with helpful solutions
• Feedback is shared with leadership and used to improve the member experience
Qualifications We are proud to be a 'Great Place to Work' certified company! Apply today and start changing lives--including your own--while joining a team that truly lives its values. Responsibilities

The Member Experience Specialist greets members, creates personal connections, and maintains a clean and organized club environment. They guide members on their fitness journey by sharing information about memberships and personal training options.