Scheduler, Customer Service​/HelpDesk

Job Description

We are immediately hiring a Scheduler in Provo, UT for our Supply Chain Solutions division. Apply today to speak with a Recruiter about the position and perks of joining our Ryder Ever Better Team.

• Medical, Dental, Vision Benefits start at 30 Days
• 401 (K) Savings Plan with a company match
• Discounted employee stock purchase options
• Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
• All major holidays paid and Paid time off within your first year
• Up to 12 weeks paid maternity leave

Responsible for providing delivery scheduled dates to end customer as well as resolving inventory and service problems. Act as liaison to facilitate customer service issue resolution. Provide Customer Service for multiple MXD Group clients.

• Record and maintain scheduling information; maintain end customer records by updating account information
• Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problems, expediting correction or adjustment, following up to ensure resolution. Contribute to team effort by accomplishing related results as measured by established site metrics.
• Maximize routing capacity on a consistent basis; report scheduling issues timely
• Follow proper scheduling Standard Operating Procedures (SOP’s); perform additional duties as assigned by management

• Performs other duties as assigned.

• Ability to work specified shift, required.
• Ability to work for the set wage amount, required.
• Ability to follow work procedures and safety rules, required.
• Ability to read, understand, and follow directions/instructions, required.
• Ability to interpret material, required.
• Ability to effectively communicate verbally and in writing with associates and/or customers, required.
• Ability to operate Microsoft Office tools & templates, required.
• Ability to operate various office equipment as needed, required.
• Ability to perform simple math calculations, required.
• Have appropriate eye, hand and foot coordination to properly use various equipment and/or tools, required.
• Ability to stand, walk, bend, crouch, stoop, reach, stretch, step, climb and/or sit frequently or through the duration of the shift, required.

• H.S. Diploma/GED, required.
• 1 year or more in related experience, required.
• Proficient in using MS Office applications, Internet Explorer, Microsoft Project, Visio, and Access Intermediate, required.

Pay Type:

Hourly

Minimum Pay Range: 18

Maximum Pay Range: 25

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Ryder will only communicate with an applicant directly from a  email address and will never conduct an interview online through a chat type forum, messaging app (such as Whats App or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through

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