Spa Operations and Marketing Manager

Job Details

Full-time | Salary: $45,000 - 52,000 annually + quarterly performance bonuses | Health insurance & 401(k)

At Acaydia, our mission is to provide personalized care and connection, ensuring that every student and client enjoys a beautiful experience tailored to their unique needs. As the Ivy League of aesthetics schools, we uphold a standard of excellence that goes beyond education—creating elevated experiences for both students and guests while preparing future professionals for successful careers in the aesthetics industry.

As we continue to grow, we are seeking a driven and organized
Spa Operations & Marketing Manager to lead spa execution, guest experience, and revenue performance.

The Spa Operations & Marketing Manager plays a key role in the success of Acaydia’s spa and clinic environment. This position is responsible for overseeing daily spa operations, front desk performance, guest experience, and the execution of revenue-driving initiatives. The ideal candidate is an execution-focused leader who thrives on accountability, consistency, and results, while maintaining a polished, on-brand experience for every guest.

This role works closely with campus leadership to ensure smooth operations, strong sales performance, and a high standard of service.

• Oversee daily spa operations, including front desk workflow, scheduling, service flow, and inventory
• Ensure a consistent, high-quality guest experience aligned with Acaydia standards and values
• Maintain clean, organized, and professional spa and clinic environments
• Train, coach, and hold front desk and spa staff accountable to performance and service expectations
• Own spa and clinic sales performance across services, retail, packages, and promotions
• Set clear sales expectations and execution standards for the front desk team
• Track and report on key performance indicators such as conversion, average ticket, retail attach, and rebooking
• Identify opportunities for improvement and implement corrective action when performance gaps arise

• Execute approved marketing initiatives, seasonal promotions, and in-house campaigns
• Ensure staff are trained on current offers, promotions, and sales messaging
• Maintain consistency in guest-facing materials, signage, displays, and promotions
• Support local partnerships, events, and referral initiatives as directed
• Work closely with the Campus Director and leadership team to align spa operations with campus priorities
• Collaborate with Admissions and Education teams to support clinic flow and student experience
• Provide regular updates and reporting on spa performance and operational needs

• Experience in spa operations, staff management, and customer service
• Knowledge of marketing strategies, promotional planning, and branding
• Strong organizational and time management skills
• Ability to work collaboratively in a team environment and lead effectively
• Proficiency in scheduling software and business management tools
• Excellent communication and interpersonal skills
• Experience in the aesthetic or wellness industry is highly desirable
• Bachelor's degree in Business Management, Marketing, Hospitality, or related field; equivalent work experience will also be considered

• Mid-Senior level

• Full-time

• Marketing and Sales
• Technical and Vocational Training