Server, Server​/Wait Staff

Description

• Greet all guests in a warm and enthusiastic manner and assist host or hostess in seating guests as needed.
• Present menu, answer questions, and make suggestions regarding food, service, appropriate wines, and food preparation.
• Memorize menu selections and wines, including being familiar with daily specials and basic ingredients.
• Use proper verbiage and etiquette, including serving ladies first.
• Write order on check or memorize order.
• Relay order to kitchen and service bar utilizing point of sale system.
• Observe guests to fulfill any additional request and to perceive when the meal has been completed for guest checkout.
• Total bill and accept payment or refer guest to cashier.
• Ladle soup, portion pies and desserts, and brew coffee.
• Clear and reset counters or tables at conclusion of each course.
• Assist in cleaning and wiping down of service areas and prep areas.
• Notify a manager immediately of any guest complaints.
• Practice and observe all safety rules and procedures.
• Assist all service personnel in any duties as requested.
• Maintain and follow all cash handling procedures.
• Use proper etiquette guidelines for seating guests.
• Ask department telephone using proper telephone etiquette.

• Ability to accurately use various office software.

• Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Ability to accurately report information.
• Ability to scrupulously follow all Step Stone and hotel policies and procedures.
• Attend required meetings.