Senior Account Manager

Primary Purpose

Represent Marks and support our evolving business needs and act as an integral member of the team, building partnerships and collaboration with both agency and client teams. Serve as the primary liaison between the agency and the client, working exclusively on a dedicated client’s business from our near site agency office.

As the Sr. Account Manager, you are the brand strategy and design steward. Partner with the clients to clearly understand the creative brief objectives and partner with design team to add value, review/critique design concepts to meet the creative brief and client expectations. The Sr. Account Manager represents the agency’s point of view in making recommendations to the client and represents the client’s point of view within the agency to facilitate the creation of effective design strategies and work.

In the face of demanding deadlines, multiple, rapidly changing priorities, you will support and exhibit behaviours consistent with Marks values and beliefs in a fiscally responsible manner. Marks philosophy:
Design integrity, Technical accuracy and Speed to market.

This is a hybrid role based in Providence, RI

Reporting To:
Design Account Director

The Sr. Account Manager will work closely with the Account Director, Creative Director, Project Managers, Lead Designers, Sr. Quality Manager, Production Artists to support and contribute to the day to day project management, deliverables and flawless execution. Clearly understand client objectives and concisely communicate expectations to the team in a timely manner. Facilitate and maximize the teams time to effectively develop new design concepts and/or revisions that meet client expectations, brand guidelines, and are on time and on budget.

In addition, always think ahead, keep an eye on the roadmap to effectively manage, plan and anticipate upcoming business needs, teams workload, and/or identify additional resources, as required. This role will advocate our culture, brand and community.

• Be the dependable lead point of contact for any and all matters for assigned client/agency work.
• Build and maintain strong, long-lasting client/agency/vendor relationships. Partner with PDM to earn their trust and respect as a value added, strategic brand partner.
• Challenge status quo, clearly understand business objective and have a POV to add value in delivering the best design solutions to meet client objectives and/or exceed brief expectations.
• Develop a trusted advisor relationship with key accounts, client stakeholders and vendors.
• Schedule/attend agency/client meetings, create/present presentations, actively participate and/or lead project kick-offs and creative reviews in collaboration with the design team.
• Proactively manage assigned projects from brief through execution and release of artwork partnering with the client, vendors and agency teams to meet project brief objectives and deliverables in a timely manner.
• Daily collaboration with clients PMs and PDMs to ensure projects are progressing effectively and timely.
• Develop and lead weekly status report meetings to report on project status and highlight any challenges or potential delays. Proactively lead, anticipate and provide solutions to address any issues and keep projects on course through completion.
• Effectively manage all client requests and alert or escalate any issues to the Account Director as needed, and keep them apprised of workload demands to best manage team resources and address potential risks.
• Identify organic growth opportunities within existing client relationship and share with leadership to support and identify resources to pursue.

• Develop internal relationships to earn trust and respect of Project Managers. Be a champion and mentor to the Project Managers. Lead by example, uphold high standard and reinforce best practices for success.
• Provide oversight and support PMs in developing effective and well positioned Concept Presentation set-ups to best elevate the quality of thought provoking presentations and deliverables to the client.
• Collaborate with Project…