Business Operations Director - SaaS

Position: Business Operations Director - SaaS

Job Description:

At Silicon Expert, we’re transforming one of the world’s most complex systems — the global electronics supply chain – through deep domain expertise, foundational data, and world-class AI, SaaS, and integrations.

For decades, engineers and procurement teams have battled overwhelming data, disconnected systems, and constant disruption. Our mission is to bring clarity to that complexity. With Trusted Intelligence, we’re empowering innovators with the foresight to make confident decisions that keep industries moving forward.

And now, we’re growing.

We are looking for a Sales and Revenue Operations Leader who is laser-focused on reducing friction, accelerating time to close, and maximizing selling time. If your instinct is to simplify complex processes, remove barriers for sellers, and drive a constant trajectory of improvement in an agile manner across the business—then we need to talk!

• Own the end-to-end revenue lifecycle. You will be responsible for the seamless integration of marketing leads, sales opportunities, order management, and the final hand-off to billing and revenue recognition.

• Data Integrity & Operational Reporting:
  Establish and enforce rigorous data standards across CRM and billing systems. Build and maintain operational reports that give leadership and sales teams real-time visibility into pipeline health, conversion rates, and key SaaS metrics (ARR, NRR, Churn). Partner with appropriate function partners to ensure a shared, reliable data foundation.

• Administer and model global sales compensation plans. You will ensure that commission structures are operationally sound, process payouts accurately, and provide scenario modeling to Finance and Sales leadership. Structural design of incentive plans (setting targets, payout curves, and behavioral levers) will be a cross-functional decision involving Finance and the CEO, with this role providing data and operational support.

• Oversee the order management & deal desk functions to streamline complex contract negotiations, ensure pricing integrity, and maintain a rigorous “Closed-Won” validation process. Design decision rights and escalation paths so that routine exceptions are resolved quickly. The goal is a deal desk that accelerates deals and can bypass queues from expert resources.

• Manage a combined CRM and ERP system. Ensure accurate invoicing, entitlement management, and revenue recognition for our SaaS and AI-data offerings.

• Implement the processes, tools, and KPIs necessary to accurately forecast global revenue. Establish best practices for pipeline management and ACV growth across regional teams.

• Evaluate, implement, and optimize our Rev Tech stack (e.g., Salesforce, Hub Spot, Billing, etc.) to automate manual tasks and improve sales velocity.

• Partner with marketing, product, and engineering as well as centralized services in our parent organization to execute and iterate on GTM strategies, ensuring our systems can support new AI solution offerings and pricing models.

• Adopt an ROI-based approach to sales processes. Identify friction points in the buyer journey and deploy automated solutions to give time back to our sellers.

• Don't just build systems—drive adoption. You will translate complex process updates into actionable training and coaching for the sales team to ensure high-velocity execution.

• BA/BS degree in Computer Science, Information Systems, or a related technical field preferred; MBA or Master’s in a business discipline strongly preferred—candidates combining technical and business graduate education will have the most relevant foundational knowledge.

• 10+ years in revenue operations or sales operations within a high-growth global B2B SaaS environment, specifically supporting enterprise-level deals.

• Expert-level knowledge of Salesforce (Sales Cloud, Experience Cloud, CPQ, and Billing modules specifically) and Hub Spot, with hands‑on experience building custom integrations between systems. Specific experience supporting both solution‑selling and eCommerce go‑to‑market motions is highly valued.

• Sufficient familiarity with revenue…