Sr. Manager, Commercial CRM Solution Architect

Department: 104400 Commercial Insights & Operations

Location:

San Diego, USA - Remote

Be a part of a global team that is inspired to make a difference in the lives of people living with rare disease.

At Travere Therapeutics, we recognize that our exceptional employees are vital to our success. We are a dedicated team focused on meeting the unique needs of rare patients. Our work is rewarding - both professionally and personally - because we are making a difference. We are passionate about what we do.

We are seeking talented individuals who will thrive in our collaborative, diverse, fast-paced environment and share in our mission - to identify, develop and deliver life-changing therapies to people living with rare disease. We stick by our values centered on patients, courage, community, and collaboration to pursue our vision of becoming a leading biopharmaceutical company dedicated to the delivery of innovation and hope to patients in the global rare disease community.

At Travere Therapeutics, we are in rare for life. We continue to courageously forge new paths as we move toward a common goal of elevating science and service for rare patients.

The Sr. Manager, Commercial CRM Solution Architect is responsible for designing, building, and optimizing scalable CRM solutions that support commercial field sales, patient services, medical, and operational business processes. This role bridges business strategy and technical execution owning CRM architecture, integrations, and hands‑on development while ensuring performance, security, and long‑term scalability.

The ideal candidate combines strong technical development skills with architectural thinking, stakeholder collaboration, and a deep understanding of CRM-driven business workflows and will help shape Travere's long‑term CRM strategy.

• Design end‑to‑end CRM architecture aligned with business requirements and enterprise standards.
• Define data models, security frameworks, automation strategies, and integration patterns.
• Evaluate and recommend CRM platform capabilities, extensions, and third‑party tools.
• Ensure scalability, performance, compliance, and maintainability of CRM solutions.

• Develop and configure CRM components including workflows, automation, custom objects, APIs, and UI elements.
• Build integrations with enterprise systems (data warehouses, marketing platforms, MDM, etc.)
• Familiarity with custom code (e.g., Apex, plugins, JavaScript, .NET, REST services) where platform configuration is insufficient.
• Manage deployment of pipelines, version control, and environment promotion cycles.

• Partner with business stakeholders to translate requirements into technical designs.
• Lead technical design sessions and solution reviews in conjunction with CRM vendor managed service teams.
• Provide estimates, technical documentation, and implementation plans.
• Act as a trusted advisor on CRM best practices and platform capabilities.

• Establish and enforce CRM development standards and best practices.
• Perform code reviews and solution.
• Support production issues, root‑cause analysis, and continuous improvement.

• Bachelor's degree in computer science, Information Systems, Engineering, or a related discipline. An equivalent combination of education, training, certifications, and relevant work experience may be considered in lieu of a formal degree, consistent with Travere Therapeutics hiring guidelines.
• 7+ years relevant experience in CRM development and solution architecture.
• Prior experience with Commercial CRM systems in the Life science space recommended.

• The ideal candidate will embody Travere's core values:
  Courage, Community Spirit, Patient Focus and Teamwork.
• Strong hands‑on experience with an enterprise CRM platform (Veeva/Salesforce strongly preferred)
• Strong experience with:
  • CRM data modeling and security design
  • API‑based integrations (REST/SOAP)
  • Automation frameworks (flows, workflows, triggers, plugins)
  • CI/CD pipelines and source control (Git)
• Experience integrating CRM with patient hub…