Contract Manager​/Contract Administrator

Radiant Digital, Inc. delivers comprehensive Program Management, Science, Engineering, and Technology solutions to federal, commercial, state, and local agencies. We are a subsidiary of Radiant Digital Services and serve a diverse portfolio of clients nationwide, including the U.S. Department of Defense, NASA, Voice of America, the FDA, and multiple state agencies such as Florida, Rhode Island, Mississippi, North Dakota, Virginia, and West Virginia.

We are looking for a Contract Manager/Contract Administrator for one of our direct clients.

• Title:
  
  Contract Manager/Contract Administrator
• Duration: 12+ Months
• Location:
  
  Providence, Rhode Island - 02908

The Program Manager‑Senior will take on the responsibilities of Contract Administrator, ensuring compliance with the terms and conditions of all vendor contracts associated with the client’s Integrated Eligibility and Health Insurance Exchange Program (“RI Bridges”). This role will drive vendor performance through active and ongoing management and proactively address issues when performance standards are not achieved. It also provides additional project management support to the Enterprise PMO for related continuous process improvement initiatives and other strategic projects.

• Provide a detailed understanding of the terms & conditions of all related vendor contracts.
• Drive vendor performance by monitoring performance metrics including key deliverables, SLAs, KPIs, and other key measures, ensuring any required corrective action plans are established and tracked until performance standards are met.
• Facilitate any ongoing contract amendments and renewals, including assisting with negotiations to support the State’s objectives and budget goals.
• Obtain legal guidance if required to respond to questions or gain legal interpretations of contracts.
• Assist with procurement activities required to maintain the required vendor support for RI Bridges in accordance with State and Federal purchasing guidelines, including hardware and software.
• Review and facilitate approvals for vendor invoices and any associated contract reporting.
• Bring best practices and tools (including dashboards and scorecards) to conduct effective vendor performance reviews on a regular basis.
• Build strategic partnerships with vendors and across the business to perform all related contract administration functions.
• Analyze contract requirements, special provisions, terms, and conditions to ensure legal compliance with regulations, corporate policies, and business unit procedures.
• Lead continuous process improvement initiatives and other strategic projects for the Enterprise PMO.
• Provide thought leadership to the RI Bridges Program and Contract Manager, the Executive Committee, the Vendor Management Office, and other State Agencies regarding contract management and other strategic initiatives.
• Other duties as assigned.

• Minimum 10+ years of IT project management experience; preference for experience in managing vendors and being part of application implementation(s) and ongoing maintenance (M&O) support.
• Minimum 8‑10+ years of contract management experience, including IT vendor and supplier management. Must have performed the following:
  • Statement of Work – facilitating and drafting terms on scope.
  • RFP / RFI – drafting RFPs to facilitate evaluation.
  • Contract Negotiations – facilitating and completing terms and pricing.
  • Ongoing Contract Management – attending vendor performance reviews, reviewing SLAs with IT, and performing ongoing change order renewals.
• Exceptional written and oral communication skills, including executive‑level communications.
• Ability to drive vendor performance for IT services, hardware, and software through metrics and governance.
• Managing conflict resolution and leading successfully in a matrix organization.
• Experience with application development and software development life‑cycle methodologies.
• Experience with ITIL practices, including incident and problem management.
• Required knowledge of JIRA, Excel, PowerPoint.
• Familiarity with integrated eligibility systems and interfacing with Federal partners is a plus.

Mid‑Senior level

Contract

Information Technology

IT Services and IT Consulting