Front Desk Agent

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Job Type: Part‑time

• Register and assign rooms to guests.
• Issue room key and escort instructions to Guest Service Agent or directly to Guest.
• Sort and track incoming mail and messages.
• Transmit and receive messages using all communication avenues.
• Keep record of room availability and rate.
• Compute bill, collect payment, and make changes for guest.
• Make, confirm, and cancel reservations via all communication avenues.
• Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
• Make reservation, transportation, or entertainment reservations for guest.
• Deposit valuables in hotel safe deposit box.
• Store luggage and other items for guests awaiting check in as needed.
• Ability to accurately use various office software.
• Familiarity with Fosse a plus.
• Ability to accurately communicate with guests.
• Ability to assist with various office tasks as required.
• Ability to follow all Step Stone and hotel policies and procedures.

• Minimum lifting of 20 pounds.
• Pushing, bending, stooping, standing, upward reaching, manual dexterity.
• Hearing writing, typing.
• Other duties may be assigned.
• Ability to work multiple shift schedules.
• Must have good mathematical and computer skills.
• Must be a team player.
• Must have comprehensive knowledge of hotel functions and departments.
• High school education required. Relevant training and experience and additional education preferred.
• Must have reliable transportation.