Front Desk Agent

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Description

Holiday Inn Express & Suites Charlotte - Ballantyne is looking for Front Desk Agent to join our hospitable family!!

• Register and assign rooms to guests.
• Issue room key and escort instructions to Guest Service Agent or directly to the guest.
• Sort, and track incoming mail and messages.
• Transmit and receive messages using all communication avenues.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Keep record of room availability and rate.
• Compute bill, collect payments, and make changes for guests.
• Make, confirm, and cancel reservations via all communication avenues.
• Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
• Make reservation, transportation, or entertainment reservations for guest.
• Deposit guest valuables in hotel safe deposit box.
• Ability to accurately use various office software.
• Have a full working knowledge and expertise of each shift including night audit.

Skills to be successful in the role would include:

• Knowledge of Hotel PMS systems is a plus! We currently are using Hotelkey.
• Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Cashiering and cash handling experience.
• Ability to accurately report information.
• Ability to assist with various office tasks as needed.
• Attend required meetings.
• Projects and assignments are completed thoroughly, professionally, and with care.
• Adjusts to high-pressure conditions and is open to change.
• Assumes responsibility for personal growth and development.
• Must have good mathematical and computer skills.
• Relevant training and experience and additional education preferred.
• CPR and first aid training are preferred.

EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.