Restaurant General Manager

Description

The Renaissance Des Moines Savery Hotel, managed by Step Stone Hospitality, is seeking a dynamic and experienced Restaurant General Manager. The role requires organizational and communication skills, multitasking, and excellence in hospitality, with a focus on delivering exceptional guest experiences.

• Manage daily operations of the food and beverage department, including restaurants, bars, and room service.
• Hire, train, and supervise front‑of‑house staff, including servers, bartenders, and hosts.
• Collaborate with chefs and kitchen leadership to maintain menu quality and consistency.
• Ensure exceptional guest service standards are met or exceeded.
• Monitor and control inventory levels and place orders for food, beverages, and supplies as needed.
• Create and manage budgets, control costs, and analyze financial reports to maximize profitability.
• Enforce health, safety, and sanitation regulations.
• Develop promotional strategies and events to increase sales and customer engagement.
• Handle guest concerns or complaints with professionalism and care.
• Maintain a clean, organized, and welcoming dining environment.
• Increase guest satisfaction by delivering an exceptional product through employee development.
• Accurately use various office and accounting software.

• 5+ years of experience in food and beverage management or hospitality leadership.
• Strong knowledge of restaurant operations, bar service, and customer service best practices.
• Leadership skills with the ability to motivate and manage a team.
• Availability for weekends, holidays, and varying shifts.
• Excellent communication and problem‑solving abilities.
• Budgeting and financial management experience.
• Familiarity with point‑of‑sale systems, scheduling software, and inventory tools.
• Certifications in food safety and responsible alcohol service (e.g., Serv Safe, TIPS) preferred.
• Comprehensive knowledge of the English language to communicate with guests, associates, and vendors effectively.
• Ability to assist with the design and preparation of statistical reports and presentations as needed.
• Ability to accurately report information.
• Ability to assist with various accounting department tasks as needed.
• Ability to scrupulously follow all Step Stone and hotel policies and procedures.
• Attendance at required meetings.

• Minimum lifting of 50 pounds.
• Pushing, bending, stooping, upward reaching, and manual dexterity.
• Hearing, writing, typing.
• Minimum pulling of 50 pounds.
• Other duties may be assigned.

Step Stone Hospitality and the Renaissance Des Moines Savery Hotel are Equal Opportunity Employers – EOE/M/F/D/V.

• Mid‑Senior level

• Full‑time

• Management and Manufacturing

• Hospitality