Room Service Host

SUMMARY:

Under the general supervision of the Patient Services Director and management team, the Room Service Host is responsible for communicating effectively, timely, and courteously with patients, family members, and staff members when distributing menus to all new admissions, obtaining meal choices and delivering/collecting patient trays snacks and tube feeding products. Responsible for communicating with nursing staff related to patients' diet and meal delivery.

• Communicate effectively, timely, and courteously with patients, nursing, and family members when obtaining meal choices to enter into the CBORD computerized Room Service tablet system, verifying patient satisfaction, identify meal service problems and assisting patients on missed meal report for menu selections each meal.
• Communicate with the dietitian or dietetic technician when patient food/beverage/supplement intake is poor and communicate patient's special requests for food not allowed on their diets or diet education.
• Accurately enter and update all meal selections/orders/preferences/special request for food in CBORD system and accurately maintain the most current information regarding patient diet orders by properly using CBORD Room Service tablet system.
• If patient is unable to select meal verbally, takes order or enters into CBORD On Demand.
• Maintain a clean and sanitary work environment and perform cleaning and waste disposal and equipment operation duties in accordance with departmental policies and/or procedures including monitoring, rotating, and filling floor stock according to pars.
• Checking refrigerators and dry storage area in pantries for cleanliness and out of date product, discard as needed. Identify safety hazards in the department and react to eliminate hazards quickly.
• Deliver all patient nourishments, snacks and tube feeding products. Work well in a team environment, perform other duties as assigned, and may be required to perform duties of the Room Service Call Representative as needed.

• Ability to read and communicate in the English language.
• Strong interpersonal communication and customer service skills.
• Strong basic computer skills.
• At least one-year previous food service or customer service experience is required; CBORD experience preferred.
• High School graduate or equivalent preferred.

• Mostly standing/walking with other movement such as repetitive motions, reaching, pulling, and pushing may be required.
• Speech, sight and hearing to effectively communicate by varied means.
• Physical ability to lift up to 35 lbs.
• Exposure to patient environment.

$19.46-$19.89

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903