Patient scheduler

SUMMARY:

The Patient Scheduler reports to the Office Manager, performing a variety of clerical, scheduling and record‑keeping duties. Brown University Health employees are expected to role‑model the organization’s values of Compassion, Accountability, Respect, and Excellence, guiding our everyday interactions with patients, customers, and one another. In addition to these values, all employees must demonstrate the core Success Factors that illustrate how we collaborate and get things done.

• Instill Trust and Value Differences
• Patient and Community Focus and Collaborate

• Answer telephone calls, route calls, take messages, and initiate calls as requested.
• Enter and edit all patient information into the computer system, including patient type and activity.
• Follow all clinical informatics downtime procedures for entering data into patients’ electronic profiles.
• Obtain missing patient data from nursing units or outside facilities, as needed.
• Schedule office and testing appointments using Invision/Ecw.
• Obtain written physician orders and verify their accuracy and completeness.
• Maintain all pertinent paperwork for each patient in a daily file.
• Contact the physician’s office or appropriate location to obtain required patient history and physical information.
• Review physician/testing orders for accuracy and inform the Office Manager of any discrepancies.
• Screen patients, answer questions, and provide routine instructions regarding testing preparations.
• Instruct patients and physician offices on proper registration procedures and exam preparation.
• Provide testing clerical support staff with orders.
• Generate reports for management.
• Contact physicians’ offices regarding patient cancellations or no‑shows.
• Assist in training staff.
• Participate in monthly staff meetings.

• High school graduate plus one year of formal training, or equivalent.
• Typing/data entry skills required.
• Knowledge of medical terminology required.
• Attention to detail.
• Interpersonal skills to effectively communicate with patients, visitors, physicians, and hospital staff at all levels.
• Demonstrated knowledge and skills necessary to provide care to patients throughout the life span, considering aging processes, human development stages, and cultural diversity.

• Two years of clerical experience, preferably in a health care environment.

• Normal office environment.
• Requires standing, bending, and sitting.
• Sufficient visual acuity and manual dexterity to use a computer keyboard and other common office equipment.

None.

Pay Range: $18.13–$29.90

EEO Statement: Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location: The Miriam Hospital – 164 Summit Ave, Providence, Rhode Island 02906

Work Type: m‑f

Work Shift: Day

Daily

Hours:

8 hours

Driving

Required:

No