Patient Support Care Navigator

Job Summary

Supports the Nurse Care Management department in caring for rising‑risk and high‑risk patients and plays a key role in obtaining information about patients with medical and social needs. Brown University Health employees are expected to role‑model the organization’s values of Compassion, Accountability, Respect, and Excellence as these guide everyday actions with patients, customers, and colleagues. In addition, all employees should demonstrate the core Success Factors that guide teamwork and execution:
Instill Trust and Value Differences, Patient and Community Focus, and Collaborate.

• Screens patient census using provided criteria to determine if the patientigd should be categorized as high risk.
• Manages the high‑risk patient census to assess when intervention from the Nurse Care Manager (NCM) or other disease‑management / population‑health program is needed.
• Assesses patients for basic needs and intervenes when appropriate, referring patients with greater needs to the NCM for intervention.
• Works closely with the NCM to help patients reach their goals, maintain safety, and improve their health.
• Has awareness and understanding of community and BHMGPC resources/teams to offer patients assistance.
• Communicates as needed with the NCM or other BHMGPC programs when necessary.
• Works with the NCM to develop and update patient care plans and attends care conferences and huddles as needed.
• Performs telephonic and remote patient outreach to patients, documenting all outreach and interventions in the electronic medical record (EMR).
• Facilitates and reinforces patient self‑management under the direction of the NCM and encourages patients to keep up to date with labs, PCP and specialist visits and their care plan.
• Evaluates for patient safety.
• Ensures documentation is collected from patient specialist visits.
• Provides resources and disease‑management education to patients.
• Comfortable with MOLST and durable power of attorney forms to discuss with patients.
• Understands durable medical equipment (DME) needs and referrals.
• Has in‑depth understanding of medical insurances and benefits.
• Assists patients with transportation needs.
• Performs other job‑related duties as assigned.

$20.96 - $34.61

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Brown Health Medical Group Primary Care – 593 Eddy St – Executive Suite, Providence, Rhode Island 02903

Monday‑Friday 7:30 a‑4:00 p

Day

8 hours

No

Entry level

Full‑time

Other, Information Technology, and Management

Hospitals and Health Care