Manager ACT II Team

Job Summary:

This position is eligible for $5,000 retention bonus.

The Providence Center Manager ACT II Team oversees the daily operations of the Assertive Community Treatment (ACT II) team within TPC's Certified Community Behavioral Health Clinic (
CCBHC
) model. Individuals served by the ACT II team have complex Serious and Persistent Mental Illness (SPMI) and benefit from a coordinated, multidisciplinary approach to care. This level of service is designed for individuals who may not require the ACT I (High Intensity) level of support but would benefit from ongoing team-based collaboration to assist with treatment, rehabilitation, and community integration.

The Manager is responsible for supervising the ACT II team, ensuring fidelity to ACT standards, and maintaining service intensity consistent with program expectations. This includes overseeing day-to-day operations, providing clinical leadership, and performing direct service duties when applicable. The Manager develops and sustains a continuum of care that promotes recovery, diverts consumers from hospitalization when clinically appropriate, supports timely step-down services for those transitioning from inpatient care, and coordinates appropriate consumer services with Emergency Services and community partners.

Supervise the daily operations of the team.

Ensure team adheres to evidence-based ACT model of care.

Coordinate clients care; oversee clients admissions to and discharge from the team.

Conduct regular supervision meetings with staff and maintain records of the meetings per BHDDH requirements.

Track clients hospital admissions and support the team in collaborating with inpatient teams to coordinate client care.

Provide leadership to staff regarding training, risk management, and daily operations.

Facilitate an environment that supports staff participation and encourages self direction and team building.

Facilitate treatment planning meetings for the development, review and implementation of person-centered, recovery oriented treatment plans, in a timely manner.

Ensure that confidentiality and the highest standards of ethics are maintained by staff when treating clients, in accordance with Center policy and legal requirements.

Ensure the staffs’ quality and timely completion of Health Information Management (HIM) and other required documentation.

Perform administrative functions in a timely manner and in accordance with Center policies; interviewing prospective employees, disciplining staff, completing performance evaluations, oversight of petty cash, etc.

Develop staff schedules to assure on-call and adequate coverage to meet clients needs.

Maintain client contact and caseload statistics. Ensure staff compliance with standard.

Provide orientation and training to new staff.

Assist with ongoing training and staff development.

Conduct record audits of staff records in accordance with Center requirements. Establish plans of improvement as needed.

Ensure that staff participating on committees regularly attend meetings and report back to the department on committee activities.

Serve as a member of the ACT services Management Team to develop programs, in-service trainings, solve problems, and generate ideas and to implement Center policies.

Address staff performance concerns, monitor overdue documentation, etc.

Audit and approve time sheets.

Carry a small caseload when needed and provide direct service.

Deliver person-centered, recovery-oriented clinical services as part of a multidisciplinary team providing comprehensive treatment, support, and rehabilitation to individuals with Serious and Persistent Mental Illness (SPMI).

Ensure service intensity aligns with ACT II (Moderate Intensity) standards, including a minimum of five (5) or more client contacts per month, with at least three (3) contacts conducted in person (Home, Office, Community Setting) OR Four (2.5) hours “of qualifying” services per client, per month in person with a focus on community base treatment. These contacts may be provided by any member of the multidisciplinary team to meet client needs.

Treat clients with respect and use a flexible approach in diverse…