Lead MA Urgent Care - Barrington

SUMMARY

Lead Medical Assistant reports to the Practice Manager/Director of operations under guidance from the Medical Director. Under the general supervision and in accordance with established policies and procedures, coordinates daily activities of Medical Assistants. May need to assist in the development of staff schedules and work assignments to provide for efficient practice operations. Ensures adherence to established standards of safety and quality by medical assistant staff.

Provides guidance to support personnel in collaboration with the Practice Manager/ Director of Operations and providers. May routinely perform the duties of Medical Assistant.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done:
Instill Trust and Value Differences, Patient and Community Focus and Collaborate.

Trains and onboards all new Medical Assistants. When needed, willing to travel between current and new urgent care centers to help train and support with clinical responsibilities.

Provides daily oversight of all Lab tracking, including labs, tests, and procedures. Follows up to ensure that current lab results are received and reported in the patient's Electronic Medical Record (EMR). Ensures that all abnormal results are reported to physician/provider immediately.

Communicates staff schedules and ensures centers are appropriately supported by medical assistant staff. Maintains patient access to care, appointment availability, and efficient daily operations.

Assists the Practice Manager in daily coordination of Medical Assistants to ensure efficient patient flow and the appropriate and timely follow-up of assigned tasks (in-basket items). Functions as a resource to staff to clarify schedules and practice administrative processes.

Participates in interview and selection of Medical Assistants. Provides orientation for new Medical Assistants. May monitor inventory levels to ensure supplies; equipment and instruments are on hand to meet anticipated needs. Reorders supplies as necessary and within level of authority. Refers orders beyond level of authority to manager. Ensures timely receipt of materials ordered, follows up as necessary to determine reason for delays.

Ensures materials are stored appropriately upon receipt.

May ensure functional reliability of equipment; identifies malfunctions and makes minor repairs and adjustments. Refers more complex problems to appropriate vendors for resolution. Coordinates maintenance and janitorial needs within department and in area of responsibility. Requests service from maintenance and janitorial vendors and maintains records of services provided. Evaluates quality of service provided. Communicates and resolves issues with appropriate vendors.

Ensures all activities meet or exceed customer expectations. Develops, maintains, and enhances relationships with others within and outside the practice, including practice staff, patients and families, vendors, and others within the Brown University Health systems.

Actively participates in committees and/or work teams. May lead practice teams related to quality improvement. Maintains and enhances own professional expertise through participation in seminars and meetings and through active pursuit of courses in leadership.

Performs duties of a medical assistant and provides coverage for the practice. Adheres to Medical Assistant criteria as reflected in Urgent care Medical Assistant - Ambulatory job description as listed below.

Greets patients, performs registration check-in functions, answers phones, schedules patient appointments, obtains referrals and authorizations, processes forms, and performs discharge process. Oversees patient financial process to ensure patient payments (co-payments, deductibles, self-pay) are obtained at time of service and are properly processed.

Verifies that all necessary information is complete and accurate, demographics, referrals, authorizations, billing codes, diagnoses information, etc. Provides clerical support for the practice. Orients and serves as a resource to new employees regarding department policies and procedures.

Prepares patients for examination and treatment in accordance with their clinic specific workflow protocol, by escorting from the waiting area to the exam room. Takes vital signs, weighs patients and records in patient chart. Enters in patient chief complaint, medication reconciliation, histories, and other services as outlined in workflow protocol. Notes all patient health concerns into EMR. Record the patient pain score.

Completes all questionnaires in the patient's chart.

Ensures effectively patient flow throughout the practice, clinic, and office.…