Patient Flow Coordinator

Apply for the Patient Flow Coordinator role at Brown University Health
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$17.77 - $29.31

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

M-F 7-3:30

Day

8 hours

No

Entry level

Part-time

Health Care Provider

Hospitals and Health Care

Reports to the Clinical Manager of Endoscopy and Radiology Nursing, and according to established policies and procedures, coordinates the flow of patients through Endoscopy and performs a variety of clerical and administrative support duties. Communicates and collaborates with unit leadership, staff, providers as well as outpatient offices. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:
Instill Trust and Value Differences Patient and Community Focus and Collaborate.

• Coordinates the assignment of Endoscopy cases to the rooms, notifying staff of changes or delays in the procedural schedule.
• Completes necessary documentation in the electronic system for add on cases and schedules them appropriately.
• Prepares all paper and electronic records necessary to process daily activities in Endoscopy.
• Collaborates with scheduling department and is proficient in the utilization of Op-time Scheduling.
• Assists in procedure booking and communicates with outpatient offices.
• Answers the telephone and call lights in a timely and courteous manner.
• Communicates clearly, concisely, and expeditiously with members of Endoscopy and Registration staff.
• Greets patients and visitors in a professional, courteous, and helpful manner.
• Coordinates transportation of patients from the waiting area to Endoscopy as well as upon discharge out of the department.
• Maintains inventory and orders office and medical supplies according to knowledge of usage patterns and budgeted allowances.
• Alerts manager to questionable items and follows up on the status of purchase requisitions.
• Assists with dietary orders.
• Provides functional guidance to new staff regarding the clerical operations and Endoscopy unit flow.
• Prepares and reviews procedure schedules and assures appropriate equipment and supplies are available and communicates with charge.
• Proficient in the use of Safety Net for addressing unit safety concerns.
• Assist in Environment of Care Rounds, placing work orders as necessary to comply with hospital and regulatory safety requirements.
• Participates in unit staff meetings and records minutes.
• Assists in maintenance of posted communications on unit with memorandum to staff.
• Update policy manuals as required.
• Provides support for the unit in achievement of hospital and unit quality indicators.
• Assists with distribution and collection of quality audits and data.
• Assists with entering patient charges to generate appropriate revenue for the unit.
  
  Reviews and reconciles these charges daily and reports variances to manager.
• Performs other related duties as requested or assigned.

• Basic Knowledge: High school diploma or equivalent. Superior interpersonal, communication and customer service skills required to interface effectively with physicians, endoscopy staff members and others. Knowledge of basic medical terminology and proficient computer skills required.
• Experience: One year’s experience in a hospital or related healthcare environment required.
• Work Environment and
  
  Physical Requirements:
  
  Healthcare environment such as acute care hospitals, physicians’ offices and ancillary healthcare enterprises. Works with medical equipment and has direct patient contact. Any potential hazards are minimized or nullified by adherence to established safety procedures and precautions including use safety equipment and protective clothing. Work is occasionally performed under stressful conditions.
• Supervisory Responsibility: None.