Patient Flow Coordinator

Summary

Reports to the Clinical Manager of Endoscopy and Radiology Nursing and coordinates the flow of patients through Endoscopy while performing a variety of clerical and administrative support duties. Communicates and collaborates with unit leadership, staff, providers, and outpatient offices. Brown University Health employees are expected to role‑model the organization’s values of Compassion, Accountability, Respect, and Excellence, guiding everyday actions with patients, customers, and one another.

• Coordinates assignment of Endoscopy cases to rooms and notifies staff of changes or delays in the procedural schedule.
• Completes necessary documentation in the electronic system for add‑on cases and schedules them appropriately.
• Prepares all paper and electronic records necessary to process daily activities in Endoscopy.
• Collaborates with scheduling department and is proficient in the utilization of Op‑time Scheduling.
• Assists in procedure booking and communicates with outpatient offices.
• Answers the telephone and call lights in a timely and courteous manner.
• Greets patients and visitors in a professional, courteous, and helpful manner.
• Coordinates transportation of patients from the waiting area to Endoscopy and upon discharge out of the department.
• Maintains inventory and orders office and medical supplies according to knowledge of usage patterns and budgeted allowances.
• Provides functional guidance to new staff regarding clerical operations and Endoscopy unit flow.
• Prepares and reviews procedure schedules and assures appropriate equipment and supplies are available.
• Proficient in the use of Safety Net for addressing unit safety concerns.
• Assists in Environment of Care Rounds, placing work orders as necessary to comply with hospital and regulatory safety requirements.
• Participates in unit staff meetings and records minutes.
• Assists with maintenance of posted communications on unit with memorandum to staff.
• Updates policy manuals as required.
• Provides support for the unit in achievement of hospital and unit quality indicators.
• Assists with distribution and collection of quality audits and data.
• Assists with entering patient charges to generate appropriate revenue for the unit and reviews and reconciles these charges daily.
• Performs other related duties as requested or assigned.

• High school diploma or equivalent.
• Superior interpersonal, communication, and customer service skills required to interface effectively with physicians, endoscopy staff members, and others.
• Knowledge of basic medical terminology and proficient computer skills required.
• One year of experience in a hospital or related healthcare environment required.
• Works with medical equipment and has direct patient contact.

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.