MG Med Asst - Patient Service Specialist

Summary

This position is to function as a member of both the clinical and administrative team and complete all assigned daily tasks to ensure smooth day to day operations in the SMG physician practice. The Medical Assistant I /Patient Service Specialist (PSS) I must maintain a professional, positive manner when talking with patients (and all customers) in‑person or over the phone or via email.

Brown University Health employees are expected to successfully role‑model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:
Instill Trust and Value Differences, Patient and Community Focus, and Collaborate.

• Works closely with providers to assist in delivering world‑class care to patients.
• Rooms patients and prepares the patient for the provider visit.
• Takes vital signs as necessary. Responsible for accurate blood pressures, temperature, pulse, pulse oximetry, weight, height, respiratory rates and entering accurately into EMR.
• Records patient history, chief complaint, pharmacy information, prescription list, etc. into EMR for physical.
• Obtains required consents, completes required forms as needed for specific visit types.
• Performs in‑office testing as needed. Required to perform controls on certain in‑office tests.
• Performs EKGs as ordered.
• Chaperones providers as required.
• Administers vaccines and medications as ordered by provider following SMG policies.
• Stocks rooms and monitors expiration of supplies in exam rooms.
• Assists with incoming calls as needed by answering, triaging, and routing telephone calls appropriately.
• Registers patients in EMR and verifies information including demographics and obtains accurate health‑insurance information.
• Conducts eligibility checks to ensure insurance is reflected accurately.
• Schedules patients' appointments and appropriate testing for patients as directed.
• Follows scheduling rules and directs schedules patient visits in other SMG practices.
• Performs pre‑visit planning daily for all upcoming scheduled appointments.
• Performs outreach to select patient groups as directed for patient care and quality and schedules specialty appointments and testing as required.
• Is responsible for informing manager of all clinical or administrative supply needs or assists with ordering.
• Is responsible to obtain prior authorizations and/or insurance referrals as per practice need.
• Must be able to work independently with little supervision.
• Adheres to all SMG policies.
• Always uses discretion to ensure patient confidentiality.
• Performs all other duties as requested.

• One to three years as a medical assistant preferred.
• Strong customer service excellence expected.
• Excellent communication and interpersonal skills required.
• Experience with EMR strongly preferred (Athena a plus).
• Experience with Microsoft Office, Word, Excel, and Outlook preferred.
• High School Diploma or equivalent required.
• Education from an approved medical assistant program or equivalent preferred.

$17.77‑$29.31

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Brown Health Medical Group – 167 Point Street, Providence, Rhode Island 02903

Monday – Friday, 8:00 am – 5:00 pm

Day

8 hours

Yes

Entry level

Full‑time

Health Care Provider

Hospitals and Health Care