Patient Service Rep- Barrington Urgent Care

SUMMARY:

The Patient Service Representative reports to the Practice Manager. The Patient Service Representative oversees and verifies the financial processes associated with patient services provided in the Practice. The Patient Service Representative greets patients, performs registration check‑in functions, answers phones, schedules patient appointments, obtains referrals and authorizations, processes forms, and performs discharge process.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence, as these values guide our everyday actions with patients, customers, and one another.

Core Success Factors include:
Instill Trust and Value Differences;
Patient and Community Focus and Collaborate.

• Oversees patient financial process to ensure patient payments (co‑payments, deductibles, self‑pay) are obtained at the time of service and are properly processed.
• Verifies that all necessary information is complete and accurate; demographics, referrals, authorizations, billing codes, diagnoses information, etc.
• Completes end‑of‑day batch, including reconciliation of arrived patient schedule and time‑of‑service payments within the established time frame.
• Provides clerical support for the practice; orients and serves as a resource to new employees regarding department policies and procedures.
• Maintains quality, safety, environmental and infection control in accordance with established department policies, procedures, and objectives.
• Protects and preserves the patient’s right to privacy and confidentiality.
• Travels to satellite offices to perform duties, which may be required.
• Performs other related duties as required.

Experience: Two years experience in a physician’s medical office practice. Proficient in English language and computer appointment scheduling skills. Familiarity with medical office procedures and medical terminology. Excellent interpersonal and communication skills.

Work environment and physical requirements:
Healthcare environment such as physicians’ medical office practice and ancillary healthcare enterprises. Works with medical office equipment and has direct patient contact. Any potential hazards are minimized by adherence to established safety procedures and precautions including use of safety equipment and protective clothing. Walks and stands intermittently throughout the day. May be exposed to electrical and energy hazards. May lift and position patients, and lift supplies up to 50 pounds.

Pay Range: $17.77‑$29.31

EEO Statement:
Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Brown Health Medical Group – 167 Point Street, Providence, Rhode Island 02903

Work Type:
Should be able to work 8/10/12 hr shifts 3 to 4 days a week & every other weekend. 36‑40 hrs required.

Work Shift:

Day

Daily

Hours:

8 hours

Driving

Required:

No