Case Manager

SUMMARY

Under the supervision of the Emergency Services (ES) Program Manager, this role provides crisis intervention, outreach services in the home, office, and community settings, and case management to adults experiencing behavioral health crises. The professional collaborates with psychiatric and allied mental health teams in assessment, diagnosis, intervention, and treatment planning.

Brown University Health employees are expected to successfully role‑model the organization’s values of Compassion, Accountability, Respect, and Excellence as these values guide everyday actions with patients, customers, and one another.

• Instill Trust and Value Differences
• Patient and Community Focus and Collaborate

• Assists in conducting risk screenings for adult clients in crisis in clinics, in homes, and in the community.
• Provides individual interventions to keep the client stabilized as identified in the ES Mobile Team, in the home, at a Center facility, and in the community.
• Provides case management interventions such as resource linkage, skills building, support, and interventions to clients following a behavioral health crisis to support stabilization.
• Assists clients in accessing eligible benefits or services and connecting to a natural support network to reduce risk of additional contacts with emergency services.
• Functions as an advocate and liaison for client with team, community agencies, schools, employment sites and other providers to coordinate care immediately following contact with ES and until regular services are put in place.
• Coaches clients in symptom management strategies.
• Assists clients in managing prescribed medications, supporting them in attending appointments.
• Follows up on referrals for services, assists in transmission of information and records, and in making sure that client gets to scheduled appointments.
• Maintains frequent communication and collaboration with client and community providers until there is a warm hand‑off with a responsible treatment provider.
• Maintains knowledge of available providers and resources in the community to address specialized needs.
• Participates in supervision, team conferencing, department and agency meetings.
• Maintains detailed, accurate, and timely documentation in medical record.
• Collects, records, and analyzes required data within scope of job responsibilities.
• Enhances and maintains professional expertise through educational activities and trainings.
• Engages in trainings on evidence‑based practice models specific to their assigned population, including motivational interviewing and cognitive behavioral therapy, implementing learned skills in daily interventions.
• Meets requirements for client contact time according to treatment plan, and for agency productivity targets.
• Follows agency policies and standards for client rights and confidentiality.
• Other duties as assigned.

• Associate’s degree required;
  Bachelor’s degree preferred.
• At least 2 years of experience working in a mental health or school setting.
• Knowledge of human development and family systems issues.
• Understanding of mental health and substance use diagnoses.
• Knowledge of community resources for clients and families with behavioral health disorders.
• Advocacy and coaching skills.
• Valid driver’s license and automobile liability insurance coverage for vehicle being used in accordance with Center requirements.
• Ability to work collaboratively as a team to coordinate care for client with intensive behavioral health needs.

Pay Range: $19.58 - $32.31

EEO Statement: Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location: GHI-Charlestown – 4705 Old Post Rd., Charlestown, Rhode Island 02813

Work Type: Monday to Friday 8:00 am – 4:30 pm

Work Shift: Day

Daily

Hours:

8 hours

Driving

Required:

Yes