Outpatient High Risk Case Manager

Summary

Under the general supervision of the System Manager of Care Navigation or Director of Case Management, the Outpatient High Risk Case Manager performs all the functions of a Case Manager Registered Nurse within the Department of Case Management. Collaborates with the clinical healthcare team across the patient care continuum and participates in the oversight of the progress of complex patients. The Outpatient High Risk Case Manager works with patients in the community who are referred from various settings throughout the Brown University Health system.

When applicable, they collaborate with the inpatient case management team to provide a smooth transition post-acute discharge. They meet with the patients in the community as needed and help the patients collaborate with community providers to maximize their supports and resources outside of the hospital. The role collects data and facilitates clinical quality improvement (CQI) to enhance the quality and cost‑effectiveness of patient care and prevent readmissions.

The goal is to provide patients a smooth transition to the next level of care post‑discharge from the acute care setting. The Outpatient Case Management team follows patients after discharge to ensure proper follow‑up, including appointments, home care services, supplies, and long‑term planning. Brown University Health employees are expected to successfully role‑model the organization’s values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers, and one another.