Case Manager ACT II MHPRR Outpatient Team

Case Manager ACT II MHPRR Outpatient Team $2500 retention bonus

This position is eligible for $2500 retention bonus.

Job Summary

The Providence Center Case Manager ACT II MHPRR Outpatient Team provides community-based case management and supportive services within TPC's Certified Community Behavioral Health Clinic (CCBHC) model. Individuals served on the ACT II team have complex Serious and Persistent Mental Illness (SPMI), reside in an MHPRR (Mental Health Psychiatric Rehabilitative Residence) and benefit from a coordinated, team-based approach to care. This level of service is designed for individuals who may not require the ACT I (High Intensity) level of support but would benefit from multidisciplinary collaboration to assist with treatment, rehabilitation, and community integration.

The Case Manager works closely with clients to promote recovery, stability, and independence through consistent engagement, care coordination, and linkage to community resources. The primary work in this role is to provide CCBHC services to the MHPRR population, in their residential environment.

Duties and Responsibilities

• Deliver person-centered, recovery-oriented case management services as part of a multidisciplinary team providing comprehensive treatment, support, and rehabilitation to individuals with SPMI.
• Ensure service intensity aligns with ACT II (Moderate Intensity) standards, including a minimum of five (5) or more client contacts per month, with at least three (3) contacts conducted in person.
• Coordinate a variety of services, treating consumers with respect.
• Provide support counseling, problem solving, contracts and limit setting.
• Establish attainable goals with the consumer and collaborate with Residential Group Home staff and internal providers on treatment plan goals.
• Involve consumers, agencies and others in planning; assist consumers in deciding which areas they want to address.
• Assist consumers with basic medical procedures and hygiene needs; encourage consumers to attain the highest possible levels of independence; accept the values and lifestyles of consumers.
• Use a flexible approach with a diverse population, participate as a member of a multi-disciplinary team in development and implementation of therapeutic services, including working with substance abusers as it relates to case management.
• Present verbally a synopsis of actual cases as required.
• Arrange moves for consumers; collaborate with Residential Group Home staff on benefit acquisition needs, and accompany consumers to appointments with agencies, clinics, doctors, etc.
• Initiate vocational/job development activities with consumer.
• Make assessments and provide appropriate crisis interventions and risk management as needed; assess consumers' unmet needs; identify, assess and respond to crisis situations; perform in a calm and professional manner during crisis or emergency situations.
• Teach consumers adult daily living skills: supervise and assist with household chores, laundry, room cleaning; use a step-by-step process; use positive reinforcement; integrate skills training into all aspects of rehab and recovery plan; assist with budgeting and money management; help form a nutritional plan and assist with food shopping.
• Initiate treatment and advocate for consumer within network of care: schedule appointments, assist with benefits acquisition.
• Complete required interagency and other paperwork; identify, obtain, and maintain housing and necessary household goods and furnishings; negotiate on behalf of the consumer as needed.
• Transport consumers in own vehicle or Center van to planned activities and appointments, ensuring seat belts used and all safety protocols followed.
• Complete recordkeeping per Health Information Services (HIS) and other center requirements within time frames, including daily activity logs, progress notes, behaviorally oriented treatment plans with consumer signature, MHPRR checklist, psycho-social form, incident reports; adhere to infection control protocols.
• Maintain cooperative relationships with Center staff, consumers, community agencies and the public: communicate with local agencies, work in cooperation with co-workers and supervisory staff, deal with team members regarding problems constructively.
• Attend trainings, case presentations and conferences; provide feedback to staff on educational programs; attend mandatory in-service trainings and other required trainings; serve on appropriate Center committees.
• Other duties may be assigned.

Requirements

• Associate's degree in Human Services or related field.
• Experience in Human Services field preferred.
• Bilingual Spanish preferred.
• Ability to read and interpret documents such as policy and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before team members and other employees and have the capacity to work with other community agencies.
• Must have valid driver's license, registration, current inspection and insured automobile with adequate liability…