Client Services Lab Administrative Assistant -2nd Shift

Client Services Lab Administrative Assistant – 2nd Shift

Join to apply for the Client Services Lab Administrative Assistant – 2nd Shift role at Rhode Island Blood Center
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This position supports the donor testing laboratory and all testing clients to ensure customer service is of the highest level and that testing requests follow applicable regulations.

• Assist the Client Services Supervisor and Lead in coordinating and delivering customer service for laboratory clients.
• Meet the daily needs of testing clients including sending initial and follow‑up testing results.
• Answer all client email inquiries and ensure all testing needs are communicated to the laboratory.
• Work holiday and weekend rotation.
• General office work such as filing, faxing, data entry, and billing.
• Serve as the secondary point of contact for external laboratory clients.
• Deliver all aspects of testing and customer service for laboratory clients.
• Track quality indicators for clients (e.g., reactivity rates, turn‑around time, sample reject rates).
• Handle client re‑entry samples and special requests to ensure they are tested as needed.
• Prepare various reports.
• Perform any related duties as assigned.
• Ensure compliance with regulatory agencies regarding sample suitability.
• Serve as back‑up for sample send‑out for confirmatory testing.

High School Diploma.

• Preferred:
  Customer service and related laboratory experience.
• Attention to detail and organizational skills.
• Detail oriented.
• Cultural competency and the ability to communicate effectively in a culturally sensitive manner with diverse backgrounds.
• Knowledge of DOT standards and regulations.
• Knowledge of AABB, FDA, OSHA, and other regulations.
• Working knowledge of Microsoft Office Suite.
• Working knowledge of LIS and BECs.
• Working knowledge of Good Manufacturing Practices (cGMP).
• Hourly wage: $17.82 – $19.72.

5:00 p.m. – 11:30 p.m., Monday–Friday and every other weekend. Holiday rotation. Approximately 20 hours per week.

Founded in 1979, Rhode Island Blood Center (RIBC) has served Rhode Island and the New England area for more than 45 years, delivering more than 90,000 lifesaving blood products annually to 50+ hospitals, EMS, and healthcare partners. RIBC is part of New York Blood Center Enterprises (NYBCe), which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually.

NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic, and biopharmaceutical organizations.

• Entry level

• Part‑time

• Other

• Hospitals and Health Care