Outpatient Services Rep

Join to apply for the Outpatient Services Rep role at Brown University Health
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Under general supervision and established policies, the incumbent performs administrative duties to expedite each patient’s clinical visit. Duties include patient record preparation, registration, appointment scheduling, co‑payment collection, coding/billing, and follow‑up care tracking.

• Schedule patients and appointments using the hospital’s scheduling system.
• Complete pre‑registration and registration using the online billing system.
• Verify demographic data, insurance authorizations, and collect co‑pays.
• Enter diagnosis/service codes from encounter sheets and code/refer billing issues.
• Communicate with patients and Patient Financial Services to resolve billing denials.
• Conduct insurance eligibility checks and obtain pre‑authorizations according to policy.
• Provide high‑quality customer service and greet patients upon arrival.
• Handle phone calls, appointment reminders, and referral inquiries.
• Maintain patient files and ensure all documents are complete prior to clinic visit.
• Generate reports, manage registration errors, and assist with referral management.

• High School Diploma or equivalent.
• Basic knowledge of PC skills and Microsoft Windows operating system.
• Experience with medical billing and coding, including ICD‑10/CPT codes.
• Knowledge of medical terminology and procedure codes.
• Excellent telephone etiquette and customer service skills.
• At least six months of experience coding and billing using an online system.

Walks, sits, and stands throughout the day in a clinic setting.

Pay Range: $21.26 - $21.81 per hour

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from unlawful discrimination and harassment.

Rhode Island Hospital, 593 Eddy Street, Providence, Rhode Island 02903

Full‑time, Monday‑Friday day shift (M‑F day shift)

International Brotherhood Teamsters