Surgical Scheduling Coord

Job Summary

SUMMARY:

The Surgical Scheduling Coordinator reports to the Ambulatory Clinical Manager and/or Practice Manager and performs a variety of surgical scheduling duties with multiple hospital operating rooms, medical admissions and pre‑admission testing (PAT). Brown University Health employees are expected to successfully role‑model the organization’s values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:
Instill Trust and Value Differences, Patient and Community Focus, and Collaborate.

• Demonstrates competency, individually and as part of the team, in performing surgical coordinating duties.
• Demonstrates discretion when interacting with patients.
• Coordinates and schedules elective and urgent surgeries for the physician practice, according to guidelines established by the hospital(s).
• Utilizes surgical block time whenever possible; releases assigned blocks when requested by physician or may request surgical time outside of block time.
• Coordinates surgical assist cases.
• Responds to questions regarding the physician’s operating (OR) schedule; communicates hospital policies and procedures to physician and practice personnel.
• Communicates any schedule changes with the OR, PAT, and physicians.
• Uses designated computer software and forms to schedule all surgical cases to be performed.
• Obtains medical clearance from the appropriate physician and verifies insurance.
• Collaborates with hospital surgical services, hospital financial counselors, etc. Provides demographics and insurance information for all cases for pre‑admission approval, obtains authorizations and referrals as required.
• Schedules appointments and testing within established guidelines, including pre‑admission testing, pre‑ and post‑operative appointments in the practice, and anesthesia consults.
• Responds to patient and provider requests and needs; may collect cash and post payments where applicable.
• Acts as liaison for patients with special needs.
• Checks office and surgery schedule daily.
• Monitors physician privileges to ensure that admitting privileges are current; informs physicians whose privileges are suspended that admission cannot be accepted until notification from Health Information Services department.
• Attends and participates in staff meetings.
• Maintains quality assurance, safety, environmental and infection control in accordance with established hospital department policies, procedures and objectives.
• Performs other related duties as assigned.
• Follow up on customer calls for cosmetic services (Cosmetic Surgical Scheduling Coordinator responsibilities).
• Maintain an up‑to‑date price list and marketing materials for cosmetic and laser procedures.
• Schedule surgery efficiently, working with hospitals, physicians, patients and staff.
• Provide patients with pre‑ and post‑operation dates and processes and handle surgical confirmation phone calls.
• Travel to surgical locations for patient/surgeon assistance if needed.

• High school diploma or equivalent required; associate’s degree preferred in Secretarial Sciences or related field.
• Proficient personal computer skills.
• Excellent written and oral communication skills and effective prioritization and organizational skills.
• Knowledge of medical terminology.
• Demonstrates knowledge and skills necessary to provide care to patients throughout the lifespan with consideration of aging processes, human development stages and sensitivity to cultural diversity.
• Minimum of 3 years experience as a surgical scheduler in a physician’s office; familiarity with medical office procedures, terminology, and surgical scheduling preferred.
• Experience should demonstrate effective organizational, leadership and communicational skills and willingness to function as a resource to the practice staff.
• Experience in a healthcare environment such as acute care hospitals, physician offices, and ancillary healthcare enterprises.
• Works…