Supervisor Mortgage Servicing Oversight

Supervisor Mortgage Servicing Oversight

We are seeking a Supervisor Mortgage Servicing Oversight to lead our mortgage servicing operations with a focus on compliance and performance excellence. This role involves managing vendor relationships, ensuring subservice rs meet contractual obligations and regulatory requirements. Key responsibilities include developing and implementing controls for servicing regulatory themes, conducting regular audits, and establishing a data scorecard to monitor key performance indicators. The supervisor will oversee training initiatives for subservicer staff, create standardized documentation practices, and prepare comprehensive reports for senior leadership.

Managing all Servicing Escalations and Client Interactions:
The supervisor will also handle escalation management with urgency, addressing any critical issues or breaches in service level agreements swiftly. This role requires effective communication with clients, ensuring their concerns are resolved promptly and professionally. Building strong relationships with clients and providing timely updates will be essential to maintain trust and satisfaction. Collaboration with internal departments such as Analytics, Legal, and Risk is essential to align vendor performance with compliance goals.

A commitment to continuous improvement will drive the refinement of controls and processes in response to regulatory changes.

• Serve as the primary point of contact for sub-servicers, ensuring communication and coordination.
• Monitor and evaluate sub-servicer performance against contractual obligations and performance standards.
• Develop and implement controls for servicing regulatory themes to ensure adherence to compliance and legal requirements.
• Conduct regular audits of subservicer operations and compliance practices.
• Establish a data scorecard to track key performance indicators (KPIs) related to compliance and service delivery.
• Analyze performance metrics to identify areas for improvement and drive corrective actions.
• Implement training programs for subservicer staff on compliance standards and best practices.
• Update training materials to reflect regulatory changes.
• Define documentation standards to ensure consistency and accountability in operations.
• Prepare and present detailed reports on vendor performance, compliance issues, and risk management to senior leadership.
• Maintain a feedback loop to refine controls and scorecards based on performance data and stakeholder input.
• Stay updated on regulatory changes and adjust processes accordingly.
• Partner with internal departments (Analytics, Legal, Risk) to align vendor performance with organizational compliance goals.
• Oversee default-related activities managed by subservice rs, including collections, loss mitigation, bankruptcy, and foreclosure.
• Address and resolve issues or breaches of service level agreements identified through monitoring and audits.
• Build and lead the bank's mortgage department, focusing on strategy, staffing, and revenue goals.
• Create a comprehensive suite of mortgage products and services.
• Establish policies, procedures, and workflows to ensure compliance and operational efficiency.
• Recruit, train, and manage Mortgage Loan Originators (MLOs) and operations staff.
• Drive growth and profitability within the mortgage division.
• Ensure underwriting standards are met and loans comply with regulatory and secondary market guidelines.
• Manage vendor relationships and mortgage software applications.
• Represent the bank in community and civic activities to enhance market presence.
• Manage foreclosure and bankruptcy processes, overseeing files related to default law, including title issues and contested foreclosures.
• Provide oversight of the sub‑servicer’s foreclosure and bankruptcy attorney network, ensuring proper case management and cost allocation.
• Implement standardized processes and best practices for insurance policy placement to enhance customer experience and ensure compliance.
• Conduct assessments and measurements of sub‑servicing activities, particularly focusing on property and casualty insurance matters.
• Establish rigorous quality control measures to maintain high…