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Technical Support Customer Service Rep

VoC Strategy Lead: Customer Experience Advocate

Job in Providence, Providence County, Rhode Island, 02912, USA
Listing for: UKG (Ultimate Kronos Group)
Full Time position
Listed on 2026-03-10
Job specializations:
  • Customer Service/HelpDesk
    Technical Support, Customer Service Rep
  • IT/Tech
    Technical Support
Salary/Wage Range or Industry Benchmark: 115100 - 165450 USD Yearly USD 115100.00 165450.00 YEAR
Job Description & How to Apply Below
A leading technology company in Providence, RI is looking for a Voice of the Customer Lead. This role involves conducting customer research to inform product experiences and decision-making. Responsibilities include synthesizing customer feedback and collaborating with cross-functional teams to drive improvements based on customer insight. Ideal candidates will have over 9 years of relevant experience and strong qualitative research skills.

The position offers a competitive salary and a flexible work environment.
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