Teller, Customer Service​/HelpDesk

Coastal1 Credit Union is seeking to hire a Teller for our Mineral Spring Ave Branch in North Providence! The ideal candidate will have a strong customer service background with cash-handling experience. As the members first point of contact, our Tellers have a passion for developing member relationships while providing knowledgeable, courteous service. The Teller helps members understand our products, services, and technology banking products by proactively assisting them in accessing products using self-service tools.

• High School Diploma or equivalent
• Prior cash handling experience
• Previous customer service experience preferred

Founded in 1928 and based in Pawtucket, Coastal1 Credit Union is a growing, member-focused organization serving over 130,000 members. Today, Coastal1 has 19 branches throughout RI and MA, including Bristol, Cranston (2), Cumberland, East Greenwich, East Providence (2), Johnston, North Kingstown, North Providence, Pawtucket (3), Providence, Smithfield, Wakefield, Warwick (2), and North Attleboro, along with a loan production office in Foxboro, MA.

We are committed to helping members achieve their financial goals. Coastal1 Credit Union is committed to providing the best in products, services, rates and changes in technology for our members convenience and security providing "The smarter way to bank." We are focused on simply being the best overall community financial institution in the markets we serve.

Coastal1 offers competitive pay and great benefits including medical, dental and vision for you and your dependents. In addition, we offer paid time off to promote work/life balance, on-site fitness center, 401(k) with a company match, employee homebuyer assistance, plus much more!

• Provide excellent member service from start to finish with each member.
• Process all member transactions accurately and promptly; these include withdrawals, deposits, check cashing, loan payments, cashier’s checks, money orders and inquiries. Perform transactions discreetly and confidentially.
• Follow established processes and guidelines in daily activities to do what is right for members and Coastal1 Credit Union, adhering to all applicable policies, laws, and regulations. Complete required compliance training within specified time frames.
• Assist members with general account questions within the scope of your role from start to finish. Know when to refer members to the appropriate team member for additional, more in-depth services.
• Prioritize learning about products and services, and navigate internal portals to find answers efficiently.
• Perform other duties as required.

Equal Opportunity Employer