Senior Account Manager

United States
• Marks Rhode Island – 188 Valley Road, Suite 301, Providence, RI 02909, USA

Represent Marks and support our ever‑evolving business needs and act as an integral member of the team, building partnerships and collaboration with both agency and client teams. Serve as the primary liaison between the agency and the client, working exclusively on a dedicated client’s business from our near‑site agency office.

As the Sr. Account Manager, you are the brand strategy and design steward. Partner with the clients to clearly understand the creative brief objectives and partner with design team to add value, review/critique design concepts to meet the creative brief and client expectations. The Sr. Account Manager represents the agency’s point of view in making recommendations to the client and represents the client’s point of view within the agency to facilitate the creation of effective design strategies and work.

In the face of demanding deadlines, multiple, rapidly changing priorities, you will support and exhibit behaviors consistent with Marks values and beliefs in a fiscally responsible manner. Marks philosophy:
Design integrity, Technical accuracy and Speed to market.

This is a hybrid role based in Providence, RI

Reporting To: Design Account Director

• Primary lead point of contact for all matters for assigned client/agency work.
• Build and maintain strong, long‑lasting client/agency/vendor relationships; partner with PDM to earn trust as a value‑added, strategic brand partner.
• Challenge status quo, clearly understand business objective and provide a point of view to add value in delivering the best design solutions.
• Develop a trusted advisor relationship with key accounts, client stakeholders and vendors.
• Schedule/attend agency/client meetings, create/present presentations, actively participate and/or lead project kick‑offs and creative reviews in collaboration with the design team.
• Proactively manage assigned projects from brief through execution and release of artwork, partnering with the client, vendors and agency teams to meet project brief objectives and deliverables in a timely manner.
• Daily collaboration with clients PMs and PDMs to ensure projects are progressing effectively and timely.
• Develop and lead weekly status report meetings to report on project status and highlight any challenges or potential delays.
• Effectively manage all client requests and alert or escalate any issues to the Account Director as needed.
• Identify organic growth opportunities within existing client relationships and share with leadership to support and identify resources to pursue.
• Develop internal relationships to earn trust and respect of Project Managers; mentor and lead by example.
• Provide oversight and support PMs in developing effective and well‑positioned Concept Presentation set‑ups.
• Collaborate with Project Managers and Traffic Manager to ensure correct resources are assigned for each project/request and make any necessary adjustments of work in progress to ensure on‑time delivery and/or resource optimization throughout the life cycle of the project or special requests.
• Conduct status meetings with all teams to ensure accounts run properly.
• Daily status updates for all projects in collaboration with project managers; work with design lead and agency leaders to reschedule projects and reset expectations based on new or changing priorities; ensure transparency and no surprises.
• Demonstrate understanding of client’s brands and how each project objective fits into the overall brand strategy.
• Ensure client expectations and projects are effectively managed: keeping clients happy and providing timely and successful delivery of brand/project solutions according to Brand Guidelines and brief objectives.
• Develop creative briefs and/or ensure the client issued briefs are comprehensive with necessary content to kick off new assignments.
• Develop and issue meeting recaps that outline key discussion points, requests and/or agreements and key next steps/timing to key team members in a concise and timely manner.
• Add value to the strategic development portion of projects including brainstorming…