Assistant Banquet Manager

Mystic Lake Casino
2400 Mystic Lake Blvd
Prior Lake, MN 55372, USA

Job Overview: The Assistant Manager, Banquet Operations oversees Banquet services in accordance with Banquet Event Orders (BEO’s) to ensure guest satisfaction, promote guest loyalty and drive return visits. This position provides leadership and work direction to banquet team members executing the events. This position is responsible for consistently delivering excellent guest service and ensuring a high‑quality experience.

• Coordinates and manages banquet events and activities by ensuring appropriate use of equipment, facilities, and personnel.
• Coordinates banquet activities in accordance with BEO’s and service standards to ensure guest satisfaction.
• Assigns tasks and ensures follow through with team members.
• Conducts daily operations in adherence to policy, procedures, and safety standards, including responsible alcohol service.
• Interacts and establishes relationships with guests to improve retention, promote guest loyalty, and resolve guest concerns/complaints.
• Utilizes forecasting data to prepare schedules and ensure optimal staffing.
• Prepares and disseminates departmental communication regarding banquet events and activities.
• Coordinates and conducts staff training and development.
• Interviews potential team members, assists with continuous performance management for team members.
• May be asked to perform Assistant Restaurant Manager duties.

• Combination of post‑high school education and/or restaurant banquet experience to equal 3+ years.
• 1+ years of director or indirect leadership experience of teams of 5+ people.
• Experience with Microsoft Office suite (i.e., Word, Excel, Teams) required; experience with restaurant‑specific software preferred.
• Excellent written and verbal communication and guest service skills.
• Certified Food Service Manager Certificate or ability to obtain within one year of employment.
• Ability to immediately obtain TIPS alcohol service certification.

Enjoy competitive weekly pay, outstanding benefits, and advancement opportunities at the SMSC Gaming Enterprise. Eligible Team Members are offered a comprehensive benefits package that includes medical, dental, life and disability insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness programs and more. Plus, take advantage of perks like discounts on childcare, fuel, bus passes and fitness membership, free uniforms and free uniform cleaning, and tuition reimbursement.

We’re not just in the business of entertainment; we’re in the business of crafting unforgettable experiences. We believe in the power of possibility, to unite and uplift, rallying around every triumph, big and small. At Mystic Lake and Little Six, every moment is a chance to be the experience. Different backgrounds, different strengths, and different passions, we value the diversity that everyone brings to the table.

Our values are a direct reflection of the diverse communities that we proudly serve, represent, and invest in. We invite you to the place to learn, grow, thrive and lead. Let’s create moments that matter, celebrate diversity, and build a brighter future for all.

Be the Experience. Be Bold. Be Mystic.

Equal Opportunity Employer
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For further information, please review the Know Your Rights notice from the Department of Labor.