Administrative Clerk - Health

This position provides the following duties in support of the department-wide mission to ‑‑provide fair opportunity for those in our community to achieve their full health potential:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Locate EHR charts and review for needed information, ensuring information is accurate and within accepted time requirements
• Update information in computer through EHR, including data entry and scanned documents
• Send out reminders/calls for reminders
• Prepare paperwork for client clinic visits

• Interview and create new client in Electronic Health Record software during initial visit
• Accurately interview client to complete needed paperwork
• Provide client information regarding their visit
• Obtain and document payments
• Have paperwork ready for nurse/clinic staff
• Immediately schedule Emergency Contraceptive Pill appointments for clients

• Complete all required WIC trainings for reception

• WIC check‑in and transfers as needed
• Additional WIC duties as assigned by supervisor or team lead
• Explain to new or current participants how to use WIC benefits
• Notify clients of upcoming appointments via text, call, mail

• Assess and appropriately engage all individuals entering the department using trauma informed care principles, de‑escalation skills, critical thinking, and excellent customer service
• Assess need for interpreting and use resources available to ensure equitable care
• Have current and correct knowledge and ability to explain fee schedule and estimate costs to clients
• Ensure client understanding of rights & responsibilities
• Conduct tasks and responsibilities with complete adherence to confidentiality laws and department policies & procedures
• Greet, screen, and direct visitors, guests, vendors, and members of the public
• Answer phones, make appointments, and route calls
• Provide referrals as needed

• Lock medical records room when closing for the day
• Log on and off all computer systems
• Process incoming and outgoing mail
• Mail reminders or call/text clients
• Maintain fax and copier paper supply
• Balance cash register, lock money in safe
• Keep statistics and complete needed reports to the state
• Order any necessary forms from the state
• Assist program coordinators with any needed outreach
• Filing and typing as needed
• Cross‑train in all public health programs for functional understanding
• Provide referrals and information to the general public

• Reproductive Health and Immunization Program clerk
• Forecast immunizations on state computer system (ALERT)
• Support WIC education for clients

• Training in ICS
  100, 200, 700, 800, and additional classes as needed to practice and implement assigned Public Health Emergency response roles
• Participate in Quality Improvement and Performance Management
• Meeting notes and documentation as assigned
• Texting service for appointment reminders and other communication as needed
• Vital Records Deputy Registrar (backup)
• Complete certification requirements and provide Medical Chaperone services, as assigned

• High School Diploma/GED
• 2 years’ experience in general office practice including computer data entry and customer service

OR

• Any equivalent combination of training, education, and experience that provides the required skills and knowledge to perform the job

• Associates or Bachelors Degree in public health, health, social services, or related field
• Proficiently bilingual English/Spanish
• Applied knowledge and skill with EPIC (Electronic Health Record) computer system
• Experience in medical reception or billing
• Experience working with WIC
• Experience working in public health, health, or social services
• 3+ years’ experience in general office practice, including computer data entry and customer service
• Certified Community Health Worker, Traditional Health Worker, Or Peer Support
• Certified Medical Chaperone