Advanced Medical Support Assistant

The Advanced Medical Support Assistant (AMSA) outpatient clinic clerk impacts the administrative aspect of patient care including scheduling/coordinating appointments, using advanced clinic access principles, collecting and updating demographic and insurance information, patient processing, and customer service support to a variety of professional and administrative personnel throughout the facility. The AMSA is the frontline contact with veterans, family members, and staff.

The work of an Advanced Medical Support Assistant (AMSA) includes functions such as serving as an initial point of contact for the units, clinics, patient, call centers, to include, but not limited to, scheduling patient appointments, tracking, reviewing, and responding to electronic orders, consults, and other elements in the electronic medical record and medical systems. This series includes work that requires a practical knowledge of computerized data entry, information processing systems and software related to patient care, the healthcare system's organization and services, basic rules and regulations governing visitors and patient treatment, knowledge of standard procedures, utilizing medical records, and medical terminology.

This position provides medical administrative support to outpatient clinics (including Community Based Outpatient Clinics
-CBOC's); and is an integral member of those teams.

Additionally, duties may include (but are not limited to):

Incumbent is responsible to/for:

* Screening/Receiving phone calls in a courteous and timely manner, determine the nature of request, and provide the information desired in accordance with VHA privacy regulations and established release of information processes.

* Accurate appointment management and the coordination of all administrative information between the professional staff and the Veteran. This includes checking-in Veterans for appointments, updating, and verifying demographic information, scheduling and rescheduling appointments, obtaining insurance information upon every visit.

* Verifying third party insurance and update information in the Insurance Capture Buffer (ICB) System.

* Documenting eligibility

* Managing the Electronic Waitlist in accordance to VHA policy.

* Notifies his/her supervisor when clinic access is less than desirable

* Performs daily review of active/pending consults, Electronic Waitlist, Recall list and Audio care communications for accuracy and disposition per VHA policies and as assigned Beckley VAMC

Work Schedule:

Monday through Friday 7:00 AM - 3:30 PM OR 8:00 AM to 4:30 PM

Recruitment Incentive (Sign-on Bonus):
Not Authorized

Permanent Change of Station (Relocation Assistance):
Not Authorized

Telework:
Not Available

Virtual:
This is not a virtual position.

Functional Statement #: 00000

Permanent Change of Station (PCS):
Not Authorized

VA Careers - Medical Support Assistant: