Team Lead, Retail

Overview

Lens Crafters is a place for visionaries, pairing state‑of‑the‑art technology with a truly personal approach to eye care. We are part of Essilor Luxottica, a global leader in vision care, and are committed to providing a quality experience for every customer and employee.

The Team Lead creates exceptional value for customers and patients by delivering outstanding customer service. The Lead ensures customers are always delighted and helps achieve store success by managing key optical and lab processes (if applicable) and systems to outstanding results.

• Ensure the Lens Crafters team provides unsurpassed customer service
• Proactive and solution‑driven, with accurate execution and product knowledge
• Assist customers with selections, provide recommendations, and support sales associates
• Serve as a responsible alternate store key holder

• Custom‑fit glasses and precisely place prescriptions in lenses
• Work with associates to enhance knowledge, skills, and certification for lens and lab technology
• Ensure finished eyewear meets optical standards and customer requirements
• Create a safe working environment for all and demonstrate safe work practices
• Oversee basic operation, cleaning, and ongoing maintenance of lab tools and systems

• HS diploma/GED
• Strong optical and retail experience
• Knowledge of current optical theory and merchandise
• Strong communicator and listener
• Excellent interpersonal skills
• Strong basic math skills
• Sales skills
• Problem‑solving ability
• Familiarity with cash registers, computers, and calculators
• Leadership and training experience
• Edging and mounting experience
• Basic optics knowledge and optical measurement experience

• State licensure (if applicable) and/or ABO Certification in non‑licensed states
• Lens Crafters Final Eyewear Inspector Certification
• Lens Crafters Quality, Fitting & Adjusting Program
• Optical machinery/instruments experience
• Customer service experience
• Accu Fit Digital Measurement System certification
• Knowledge of current store merchandise and lens options

Employee pay is determined by factors such as geography, experience, qualifications, skills, and local minimum wage requirements. Competitive bonus and/or commission plans may be offered, complementing a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and employee discounts.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information, or any other characteristics protected by law.

Native Americans in the US receive preference in accordance with Tribal Law.