Membership & Wellness Director

Membership & Wellness Director – Greater Somerset County YMCA

We are seeking a passionate leader to join our progressive YMCA located in vibrant Somerset County, New Jersey. As a pillar of the community with over 30,000 individuals served across seven locations, Greater Somerset County YMCA offers a rewarding environment where you can strengthen communities through youth development, healthy living, and social responsibility.

An exciting opportunity to join a leading nonprofit organization dedicated to strengthening communities. The YMCA is committed to being inclusive and addressing social inequities.

The Membership & Wellness Director takes a leading role in building relationships with members and program participants through effective customer service and directs all membership, wellness, and events for the branch, including recruitment of new members, retention of existing members, and supervision of assigned staff. The Director also provides oversight and direction to wellness/fitness center operations.

• Implements membership strategies that support recruitment of new members and retention of existing members. Creates a member‑first culture and models relationship‑building skills. Fosters a climate of trust and respect that resolves problems to ensure member satisfaction. Analyzes processes, staff training, and member culture to evaluate and plan for growth.
• Recruits, hires, trains, develops, schedules and directs staff and volunteers as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
• Promotes program and membership enrollment through innovative means to increase participation, brand recognition, and confidence in the YMCA’s services with existing and potential members. Coordinates program registration, including logistics to support phone, walk‑in and web registration. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues.
• Develops and implements wellness programs and collaborates with other program directors to ensure members are offered high quality and innovative member‑focused programs through program development, evaluations, and ongoing training of staff to assist with member retention.
• Leads team to ensure members are aware of fitness classes, new equipment and other Wellness Center modifications.
• Develops the annual budget; manages and implements the approved budget for membership, wellness, and sports. Takes appropriate action to correct monthly variances. Evaluates membership trends, reports and analyzes data.
• Ensures proper implementation of welcome desk procedures. Reviews and updates desk procedures and communicates changes to staff. Coordinates with the finance office as necessary on monetary transactions.
• Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA. Available to participate in these events outside of normal business hours.
• Leads assigned aspects of the annual campaign.
• Participates/leads in staff meetings and/or related assigned departments.
• Manages daily deposits, reviews daily cash reconciliation, follows up on collections of returned drafts/returned checks and audits petty cash.
• Oversees intake of applications, committee meetings, and administrative tracking of application approval and denials.
• Exercises flexibility of schedules to ensure that a staff member is available at all times to assist members, answer questions and provide orientations to new members.
• Works with Marketing to consistently highlight all aspects of the branch.

• Bachelor’s degree in a related field preferred or equivalent combination of education and experience.
• Three to five years of experience in a membership and fitness related environment.
• Ability to administer and support fitness and group exercise programs.
• Customer service experience.
• Flexibility in work schedule and willingness to work evenings and weekends.
• Supervisory experience.
• Proficiency with Microsoft Suite.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the…