Head of Casualty & Specialty Claims

We’re adding to our diverse team of experts and are looking to hire those who are committed to building a culture that enables the creation of innovative solutions for our business units and clients.

As a member of Munich Re's US operations, we offer the financial strength and stability that comes with being part of the world's preeminent insurance and reinsurance brand. Our risk experts work together to assemble the right mix of products and services to help our clients stay competitive – from traditional reinsurance coverages, to niche and specialty reinsurance and insurance products.

Future focused and always one step ahead.

The Head of Casualty and Specialty Claims reports to the Chief Claims Officer for Reinsurance North America within Munich Re America. This position manages client facing staff, processes and work product involving Casualty treaty and facultative, Legacy primary insurance and reinsurance and Credit & Surety reinsurance claims, within the MR Global Claims Division. This role is responsible for building strong, effective, and transparent relationships with clients and internal stakeholders.

It oversees an experienced and talented team, who provides internal stakeholders and clients with services, expertise, and advice while maintaining high quality, technical claims performance, reserve adequacy, and data analysis in all aspects of the claims value proposition.

• Lead and guide a specialized team of Claims (Client) Managers and Claims Specialists according to our Global Claims Leadership Values
• Actively support and advance our Global Claims Ambition 2025+, as a member of the Global Claims Management Team and Reinsurance North America Claims Leadership Team
• Ensure proactive claims management and a state of the art legal and technical analysis, reserving, and reporting
• Oversee Casualty outlier exposure analysis across the region and on a global basis as needed
• Manage payment of claims within area of responsibility and ensure adherence to the company’s internal risk controls
• Continuously improve claims management to increase the effectiveness of core claims functions in light of digital transformation
• Ensure adherence to Global Claims guidelines and contribute to their development
• Identify and meet the core business needs of our internal stakeholders (e.g. Underwriting, Business Development, Accounting, Reserving and Corporate Underwriting) on management and team level
• Work closely with Accounting and Reserving on relevant issues and deadlines
• Enhance and implement proactive portfolio management approach within Casualty & Specialty Claims
• Share lessons learned with internal stakeholders and clients
• Provide active Claims support for new product development including innovation projects and digital claims initiatives
• Establish and maintain an excellent external network with key clients and brokers
• Plan and oversee claims visits, reviews, and client events
• Contribute to our thought leadership and market presence ambition also through presentations and publications
• Active participation in identifying emerging trends and new claim exposures
• Represent Munich Re Claims and MR Group at conferences, market meetings, and industry advocate institutions in accordance with the Global Claims Ambition
• Support strategic Claims and business initiatives both locally and globally
• Develop team members and evaluate performance; conduct continuous conversations with the team members including coaching, feedback, and career development plans
• Ensure knowledge transfer within the team and support strategic workforce planning
• Develop talent and contribute to the groupwide diversity and inclusion objectives

• Passionate, inclusive, experienced and forward looking Claims and People Leader who thinks and acts both locally and globally
• Bachelor’s degree and/or equivalent work experience required; JD preferred
• 10+ years of (re) insurance experience in claims and/or underwriting experience
• 5+ years leadership experience in managerial roles including excellent change management skills
• Excellent understanding of insurance and reinsurance coverage interpretation, loss reserving,…