AVP, IT Managed Services

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform m large‑scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting‑edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at  and on Linked In, X, You Tube, and Facebook.

Inviting applications for the role of Assistant Vice President, IT Managed Services.

Responsibilities:

• Cross‑Functional
  
  Collaboration:
  
  Foster collaboration across partners, ensuring seamless integration of cloud solutions into existing IT infrastructure. Work closely with stakeholders to understand requirements and align cloud.
• Governance and Compliance:
  Establish and enforce governance frameworks to ensure compliance. Overseeing the implementation of best practices for cloud security, data management, and overall governance to mitigate risks.
• Budget Management:
  Oversee the financial aspects of programs, including budget planning, cost optimization, and resource allocation. Ensure efficient use of cloud resources while aligning with cost‑effectiveness goals.
• Innovation and Adoption:
  Drive innovation by staying abreast of emerging cloud technologies and industry trends. Promote the adoption of innovative solutions to enhance operational efficiency and maintain a competitive edge in the rapidly evolving IT landscape.
• Manage team of core and extended team of ITMS architects and SMEs across locations and time zones.
• Provide End user and Infrastructure Management Competency thought leadership.
• Responsible for Talent Management, Career Planning and Retention of managed teams.
• Presales for IT Infrastructure. Hands on Infrastructure Solutions expertise in Workplace Services, Cloud Infrastructure Management Technologies and On‑prem Infra.
• Good knowledge of various standards / frameworks and technologies for ITSM, Agile, Dev Ops, Fin Ops, AIOps etc.
• Knowledge and experience in creating solutions and leading implementation and run operations for various layers of the Enterprise IT stack including ITSM, Cloud, Servers, Networks, Databases, Storage, Information and Cyber Security and in End user management.
• Ownership of Statement of Works, Change Orders etc.
• Customer Demos and Presentations.

Qualifications

• CxO presence:
  Must have experience interfacing with IT Directors and CxO‑1 profiles.
• Mandatorily must have led winning IT proposals in the past with complete ownership, delivering deals with multi‑year global services for fortune 100 companies across regions.
• Relevant years of experience in Managed Workplaces, Cloud and Remote Infrastructure.
• Hands‑on IT solutioning/pre‑sales experience for at least 3 or more winning deals for fortune 100 customers in the past.
• Must be willing to travel and work extended hours at short notice.
• Excellent interpersonal and communication and presentation skills.
• Needs to have some amount of general knowledge of products and technologies across domains and applications.

Preferred Skills

• Bachelor’s degree in IS, Computer Science, MIS Management, or related field, or equivalent combination of education and experience needed.

Equal Opportunity Statement

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.