Technical Support Engineer

RAD is an industry leader in networking solutions. Trusted by Tier-1 communication service providers and critical infrastructure operators in over 150 countries, RAD delivers best-of-breed Carrier Edge, IoT, 5G, and critical operational network solutions that ensure always-on connectivity from anywhere.

As an innovation powerhouse for over 40 years, RAD works together with its customers to help them easily navigate digital transformation, as well as monetize their network and move up the value chain.

We emphasize a stable and growing company culture that fosters togetherness and teamwork. We value building a strong team and maintaining a collaborative and supportive work environment.

Our commitment to professional development means we focus on helping our team members continuously learn and grow in their careers.

• Function as primary customer contact for all assigned cases by providing telephone, web, and email based technical support for RAD Data Communication, Inc.’s products.
• Analyze network and equipment configuration problems and defects.
• Interface with 3rd Tier Technical Support, Engineering, Product Management, and other departments to address customer’s issues in the most effective manner.
• Present technical training to co-workers and customers as needed.
• Provide on-site troubleshooting and support when required.

Minimum of 2 years’ experience in the areas listed below:

• Carrier Ethernet Technology
• IP/Ethernet – VLAN’s, Routing, Switching
• QOS – Prioritization and Policing
• IT Network Administration
• BA or BS in technical fields is highly desirable