Executive Director, Field AI Capabilities & Lead

Working with Us

Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it.

You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more:

The Executive Director, Field AI E2E Transformation Lead is an enterprise leader responsible for driving end-to-end transformation of field capabilities enabled by AI innovation. This role will define and execute strategy to enhance how field teams operate, engage customers, and deliver value—ensuring experiences are insight-driven, efficient, and customer-centric.

Success requires strong change leadership. This leader will guide organizations through operational and cultural shifts, embedding digital and AI capabilities into field workflows while fostering adoption, confidence, and measurable impact. The role will champion new operating models, capability building, and governance frameworks that ensure scalable, compliant, and effective implementation.

By combining strategic vision with execution rigour, this leader will deliver measurable improvements in field productivity, engagement quality, and business performance while positioning the organization as a leader in field transformation powered by AI.

• Lead Field AI initiative, driving change management, capability building, adoption, and pull-through of digital solutions to maximize field impact
• Develop a multi-year roadmap for AI-enabled field capabilities
• Serve as a change agent, embedding AI fluency across field teams and fostering a culture of innovation, accountability, and continuous learning.

• Drive end-to-end field transformation initiatives across functions
• Design and execute user experience research (surveys, focus groups) to understand needs
• Translate customer insights into actionable business requirements to guide transformation priorities
• Define business requirements for CRM updates and experience enhancements to improve field productivity and engagement
• Partner closely with BI&T to align CRM enhancements and digital initiatives with business priorities and delivery timeline
• Collaborate closely with the TA-aligned Field Analytics (FA) teams, FA COE, Strategy & Ops to implement changes and enable pull-through
• Partner with the CE3 product owner to integrate user requirements into the product roadmap

• Champion organizational change initiatives, including capability building, upskilling programs, and new governance models.
• Act as a trusted advisor to senior leadership, translating complex AI concepts into actionable strategies and influencing decision-making.
• Build and lead a high-performing global team, fostering engagement, collaboration, and continuous learning.

• Collaborate with Commercial, Medical, Market Access, and International Markets to embed AI field capabilities
• Establish KPIs for adoption, efficiency, and impact; report progress to executive committees and governance boards.
• Define and implement new processes required to enable change to improve efficiency and effectiveness
• Establish leading and lagging metrics to measure adoption, user experience, and overall transformation impact

• 15+ years in pharmaceutical, biotech, or related industries with strong focus on forecasting, commercial analytics, field transformation, and AI/ML product management.
• Advanc…