Technical Account Manager

We are hiring for A Technical Account Manager for one of our client in New Brunswick, NJ

The Technical Account Manager will be a key member of the strategic account team with our client. This role is expected to program manage our ongoing client programs, build referenceable client relationships and scale the strategic account. Will need to work in close coordination with Sales, Pre‑sales and Delivery teams.

Some of the responsibilities are:

• Leading and partnering with a multidisciplinary and multicultural team of business analysts, product owners, architects, SMEs & sponsors to bring about stated outcomes for ongoing Incture projects.
• Establish relationships with key decision makers and ensure that account client stakeholders are highly satisfied.
• Liaising with onsite client stakeholders as well as offshore/ nearshore Incture colleagues for seamless program execution.
• Status reporting, estimation and program planning, risk / issue / dependency / scope management, creating budget forecasts for the client and program profitability control.
• Preparing SLA KPI metrics and maintaining the project dashboard to provide the senior management with a snapshot of the project’s overall health including milestones and deliverables.
• Technical delivery oversight including escalation management for ongoing engagements. Propose best in class solution to solve clients’ problem. Serve as the trusted technical advisor to business and IT stakeholders.
• Drive technical governance and architecture alignment across different landscapes Incture is involved with.
• Support roadmap planning, release alignment, and continuous improvement initiatives.

• Bachelor’s degree with 8-10 years of total experience of delivery/program management for clients in North American market
• Strong knowledge of IT/product delivery systems & methodologies. Eg. Agile, CI/CD, AMS, Product lifecycle, emerging capabilities etc.
• Strong understanding of SAP S/4
  
  HANA / ECC landscapes, SAP BTP and Integration concepts.
• Strong experience supporting enterprise-scale SAP/SAP BTP environments.
• Proven experience working with global and offshore delivery models.
• Eye for details for business problems & opportunities preferably with pharmaceutical industry.
• Knowledge of key business processes such as HR, Finance, Procure to Pay, etc would be a huge plus
• We are looking for a self‑managed and process‑oriented person.