Content Management - Content Management Specialist

Content Management Specialist

Location:

50% onsite at Princeton Pike

Hours:

Mon-Fri 8am-5pm

• Veeva Vault Promo Mats or related platforms (MLR, eWizard)
• Understanding of content workflows and regulatory compliance.
• System Administrative Experience (Handling business administration, metadata and content workflow)

• This role manages global communications, system approvals, and user support for Veeva Vault Promo Mats and related platforms. It ensures smooth operations across multiple systems, supports global user adoption, and partners with cross-functional teams to maintain compliance and efficiency in promotional content workflows.

• Create and distribute communications for updates and enhancements to 5,000 global users of VEEVA VAULT.
• Send notifications to provide markets with advance notice of upcoming changes.
• Assist Managers with onboarding agency users in bulk.
• Assist users in finding SAP codes and onboarding new products.
• Create tickets for changes and access for systems.

• Manage tags, campaigns, and agency lists in Veeva Vault.
• Partner with IT to understand, test, and validate changes in UAT and Production environments.
• Maintain and update support guides in Review Central and Veeva Vault Resources.
• Serve as the sole approver for all test runs and scripts for Veeva Vault.
• Maintain static permission lists and control mail groups used for communications.
• Manage, update, and resolve access/permission issues in Promo Mats.
• Approve Service Now tickets for system access across MLR and eWizard platforms.
• Maintain the master agency user list and support market leads in adding new countries.
• Assist Regulatory Ops with workflows, permissions, and profiles for external users.
• Work with users to provide guidance and troubleshoot workflow issues.
• Help manage and pull reports for market audits.

• Experience with Veeva Vault Promo Mats and related platforms (MLR, eWizard).
• Strong understanding of content workflows and regulatory compliance.
• Ability to manage large-scale communications and user support.
• Excellent collaboration skills with IT and cross-functional teams.
• Detail-oriented with strong organizational and problem-solving abilities.

• Pharmaceutical or Life Sciences industry experience, especially in promotional content management.
• Familiarity with regulatory review processes and compliance standards.
• Hands‑on experience with Veeva Vault Promo Mats, Service Now ticketing systems, ALM testing environments.
• Experience managing global user bases and supporting multi‑country implementations.

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”